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Things we’ve noticed from looking at real data that we could handle in a smarter way: - removing numbers (there might be a tom.smith2@dept.gov.uk if tom.smith is already taken) - removing middle initials (again, these tend to be used for disambiguation and aren’t included when we ask people for their names) - ignoring email addresses which only have someone’s initial, not their first name (because we can’t make a decent guess in this case)