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2/3 of our incomplete requests to go live are incomplete because the Data Sharing and Financial Agreement isn’t signed. We reckon we can be pushier about this by saying it’s ‘incomplete’ where we know the agreement is signed. Where the agreement is signed we should confirm this, rather than make the line disappear. This is so it makes more sense to someone who sees it as ‘incomplete’, signs it, then comes back to the page. If we don’t know whether or not the agreement is signed we should wait until someone has got in touch with us by requesting to go live to figure it out. So that’s why we’re not showing that line at all.