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The support flow was using `yes` and `no` to mean emergency/not emergency. But not in all places – in one place it was using `True`/`False` instead. We were treating anything other than `yes`/`no` as a non-answer, which means ask the question again. Because of the `True`/`False` thing, there was no way of the user providing a valid `yes`/`no` answer. Which means that we just kept asking them the question again and again and they got stuck in a loop.