Leo Hemsted 023c4121b3
separate urgent and p1 concepts in feedback. ...
p1 == "should notify team be alerted of this (via pagerduty)"
urgent == "should the user be told we'll look at it"
* If it's in office hours, it's always urgent. It's never a P1 because
we'll notice it anyway
* If it's outside of office hours, it's urgent and P1 if it's severe,
otherwise it's neither
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023c4121b3