Dealing with users who request to go live but haven’t completed all the
steps still represents a significant support overhead for our team.
We’ve made some improvements to the percentage of incomplete requests
with a better page design, but ultimately because it still shows the
button people think it’s OK to press the button while some of the items
on the page still say [Not completed].
We can do this now because organisations are in the database, which
means we can mark the agreement signed as soon as we get it back,
without having to deploy code.
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