mirror of
https://github.com/GSA/notifications-admin.git
synced 2026-03-13 14:53:08 -04:00
51 lines
1.8 KiB
HTML
51 lines
1.8 KiB
HTML
{% extends "withoutnav_template.html" %}
|
||
{% from "components/page-footer.html" import page_footer %}
|
||
{% from "components/form.html" import form_wrapper %}
|
||
|
||
{% block per_page_title %}
|
||
Contact us
|
||
{% endblock %}
|
||
|
||
{% block maincolumn_content %}
|
||
|
||
<h1 class="font-body-2xl margin-bottom-3">Contact us</h1>
|
||
|
||
<p>We are available at <a class="usa-link" href="mailto:notify-support@gsa.gov">notify-support@gsa.gov</a>.</p>
|
||
|
||
<p>You can expect a response within one business day.</p>
|
||
|
||
<!-- <p>Notify.gov provides 24-hour online support.</p> -->
|
||
|
||
<!-- {% call form_wrapper() %}
|
||
{% if current_user.is_authenticated %}
|
||
{{ form.support_type }}
|
||
{% else %}
|
||
<p>
|
||
What do you need help with?
|
||
</p>
|
||
{{ form.who }}
|
||
{% endif %}
|
||
{{ page_footer('Continue') }}
|
||
{% endcall %}
|
||
|
||
<div class="grid-row">
|
||
<div class="grid-col-8">
|
||
<h2 class="font-body-lg">Office hours</h2>
|
||
<p>Our office hours are 9:30am to 5:30pm, Monday to Friday.</p>
|
||
<p>When you report a problem in office hours, we’ll aim to read it within 30 minutes and reply within one working day.</p>
|
||
|
||
<h2 class="font-body-lg">Out-of-hours</h2>
|
||
<p>Outside office hours, response times depend on whether you’re reporting an emergency.</p>
|
||
<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
|
||
<p>If your problem is not an emergency, we’ll reply within one working day.</p>
|
||
<p>A problem is only classed as an emergency if you have a live service and:</p>
|
||
<ul class="list list-bullet">
|
||
<li>nobody on your team can sign in</li>
|
||
<li>a ‘technical difficulties’ error appears when you try to upload a file</li>
|
||
<li>a 500 response code appears when you try to send messages using the API</li>
|
||
</ul>
|
||
</div>
|
||
</div> -->
|
||
|
||
{% endblock %}
|