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73 lines
2.8 KiB
HTML
73 lines
2.8 KiB
HTML
{% extends "withoutnav_template.html" %}
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{% block page_title %}
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Delivery and failure – GOV.UK Notify
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{% endblock %}
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{% block maincolumn_content %}
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<div class="grid-row">
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<div class="column-two-thirds">
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<h1 id="messagedeliveryandfailure" class="heading-large">Delivery and failure</h1>
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<p>Our delivery states are:</p>
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<ul class="list list-bullet">
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<li><a href="#sending">Sending</a></li>
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<li><a href="#delivered">Delivered</a></li>
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<li><a href="#does-not-exist">Phone number or email address does not exist</a></li>
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<li><a href="#inbox-not-accepting-messages">Inbox not accepting messages right now</a></li>
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<li><a href="#phone-not-accepting-messages">Phone not accepting messages right now</a></li>
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<li><a href="#technical-failure">Technical failure</a></li>
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</ul>
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<h2 id="sending" class="heading-medium">Sending</h2>
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<p>All messages start in the ‘Sending’ state.</p>
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<p>This means that we have accepted the message. It’s waiting in a queue to be sent to our email or text message delivery partners.</p>
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<h2 id="delivered" class="heading-medium">Delivered</h2>
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<p>This means the message is in the person’s email inbox or on their phone.</p>
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<p>We can’t tell you if they’ve read it – to do so would require invasive and unreliable tracking techniques.</p>
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<h2 id="does-not-exist" class="heading-medium">Phone number or email address does not exist</h2>
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<p>You’re still billed for text messages to non-existant phone numbers.</p>
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<p><strong>You need to remove these email addresses or phone numbers from your database.</strong></p>
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<a id="not-accepting-messages"></a>
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<h2 id="inbox-not-accepting-messages" class="heading-medium">Inbox not accepting messages right now</h2>
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<p>This can happen for a number of reasons, eg the user’s inbox was full.</p>
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<p><strong>You can choose to retry these messages later or not.</strong></p>
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<h2 id="phone-not-accepting-messages" class="heading-medium">Phone not accepting messages right now</h2>
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<p>This means the user’s phone was full or hasn’t been switched on in the last 72 hours.</p>
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<p>You’re still billed for these messages.</p>
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<p><strong>You can choose to retry these messages later or not.</strong></p>
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<h2 id="technical-failure" class="heading-medium">Technical failure</h2>
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<p>This means there is a problem with the connection between Notify and our email or text message delivery partners.</p>
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<p>Messages still being retried are marked as ’Sending’. We mark messages as ‘Technical failure’ once we’ve given up.</p>
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<p>You won’t be billed for these messages.</p>
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<p><strong>You need to retry these messages yourself later.</strong></p>
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</div>
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</div>
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{% endblock %}
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