mirror of
https://github.com/GSA/notifications-admin.git
synced 2026-07-10 03:14:58 -04:00
ee9f348ce4
Includes: - turning off :visited styles to match existing design - swapping heading classes used to make links bold for the GOVUK Frontend bold override class - adding visually hidden text to some links to make them work when isolated from their context We may need to revisit whether some links, such as those for documentation and features, may benefit from having some indication that their target has been visited.
43 lines
1.7 KiB
HTML
43 lines
1.7 KiB
HTML
{% extends "withoutnav_template.html" %}
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{% from "components/radios.html" import radios %}
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{% from "components/page-footer.html" import page_footer %}
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{% from "components/form.html" import form_wrapper %}
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{% block per_page_title %}
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Support
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{% endblock %}
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{% block maincolumn_content %}
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<div class="grid-row">
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<div class="column-two-thirds">
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<h1 class="heading-large">Support</h1>
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<p>We provide 24-hour online support for teams with a live service on GOV.UK Notify.</p>
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{% call form_wrapper(class="bottom-gutter-2") %}
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{{ radios(form.support_type) }}
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{{ page_footer('Continue') }}
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{% endcall %}
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<p>You can also <a class="govuk-link govuk-link--no-visited-state" href="https://ukgovernmentdigital.slack.com/messages/C0E1ADVPC">contact us on Slack</a>.</p>
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<h2 class="heading-medium">Office hours</h2>
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<p>Our office hours are 9:30am to 5:30pm, Monday to Friday.</p>
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<p>When you report a problem in office hours, we’ll aim to read it within 30 minutes and reply within one working day.</p>
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<h2 class="heading-medium">Out-of-hours</h2>
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<p>Outside office hours, response times depend on whether you’re reporting an emergency.</p>
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<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
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<p>If your problem is not an emergency, we’ll reply within one working day.</p>
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<p>A problem is only classed as an emergency if:</p>
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<ul class="list list-bullet">
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<li>nobody on your team can sign in</li>
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<li>a ‘technical difficulties’ error appears when you try to upload a file</li>
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<li>a 500 response code appears when you try to send messages using the API</li>
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</ul>
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</div>
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</div>
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{% endblock %}
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