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https://github.com/GSA/notifications-admin.git
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d9da219b7e
This will stop us repeatedly forgetting to add `novalidate` and `autocomplete='off'` to our forms (which is how most of them are set up). It uses sensible defaults, based on how we most-commonly configure forms: - most of our forms are `post`ed (but this can be overridden) - `autocomplete` should only be enabled where it makes sense, otherwise it’s more annoying than useful (but this can be overriden) - we should never be using HTML5 form validation because our own error styles and messages are better
44 lines
1.9 KiB
HTML
44 lines
1.9 KiB
HTML
{% extends "withoutnav_template.html" %}
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{% from "components/radios.html" import radios %}
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{% from "components/page-footer.html" import page_footer %}
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{% from "components/form.html" import form_wrapper %}
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{% block per_page_title %}
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Support
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{% endblock %}
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{% block maincolumn_content %}
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<div class="grid-row">
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<div class="column-two-thirds">
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<h1 class="heading-large">Support</h1>
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{% call form_wrapper(class="bottom-gutter-2") %}
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{{ radios(form.support_type) }}
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{{ page_footer('Continue') }}
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{% endcall %}
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<p>If something’s wrong, you can <a href="https://status.notifications.service.gov.uk/"> check the GOV.UK Notify system status page</a> to see if we’re already aware of it.</p>
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<h2 class="heading-medium">24-hour support</h2>
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<p>You can get 24-hour online support for Notify if you have a live account.</p>
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<h3 class="heading-small">During office hours</h3>
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<p>Our office hours are 9.30am to 5.30pm, Monday to Friday.</p>
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<p>Contact us using one of the options on this page and you’ll get a reply within 30 minutes.</p>
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<p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">get in touch with us on Slack.</a></p>
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<h3 class="heading-small">Out-of-hours</h3>
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<p>Outside office hours, response times depend on whether you’re reporting an emergency or not.</p>
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<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
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<p>A problem is only classed as an emergency if:</p>
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<ul class="list list-bullet">
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<li>nobody on your team can sign in</li>
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<li>a ‘technical difficulties’ error appears when you try to upload a file</li>
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<li>a 500 response code appears when you try to send messages using the API</li>
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</ul>
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<p>We’ll reply during the next working day for any other problems.</p>
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</div>
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</div>
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{% endblock %}
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