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fbd2102832
We’ve found a significant property of users (about 25%) who request to go live aren’t completing all the items on the checklist. In 1 of 6 (17%) of the usability testing sessions we did on this process we saw someone skip straight past the checklist page because of big green button syndrome. While 1 in 6 people would normally be a small number[1] in the context of a usability testing session, it’s enough to cause a big workload for our team (assuming it is the sole cause of people not completing the items on the checklist). The initial reason for using the tick cross pattern for the checklist was: - it was coherent with the rest of Notify - the task list pattern didn’t have a way of showing that something still needed doing – it put more visual emphasis on the things the user had already done There’s been some interesting discussion on the GOV.UK Design System backlog about users failing to complete items in the task list. A few people have tried different patterns for communicating that items in the task list still need ‘completing’. So this commit: - adds a task list pattern - uses the task list pattern for the request to go live checklist The task list is adapted from the one in the design system in that: - the ‘completed’ label has a black, not blue background (because Notify often uses blocks of blue to indicate something that’s clickable) - it adds an explicit ‘not complete’ label which is visually not filled in (sort of how ticked/unticket radio buttons work) 1. With the caveat that looking only at task completion, or quantifying qualitative not good practices and the intention here is to show that the numbers are close enough to say that they could be symptomatic of the same problem. Leisa Reichelt’s Mind the Product talk is good on this https://vimeo.com/284015765
42 lines
821 B
SCSS
42 lines
821 B
SCSS
$indicator-colour: $black;
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%task-list-indicator {
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@include bold-16;
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display: inline-block;
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padding: 3px 8px 1px 8px;
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position: absolute;
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right: 0;
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top: 50%;
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margin-top: -15px;
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border: 2px solid $indicator-colour;
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}
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.task-list {
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border-bottom: 1px solid $border-colour;
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margin: $gutter 0;
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&-item {
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border-top: 1px solid $border-colour;
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padding: 15px 0;
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padding-right: 20%;
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position: relative;
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}
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&-indicator-completed {
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@extend %task-list-indicator;
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background-color: $indicator-colour;
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color: $grey-4;
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// Just a pinch of letter spacing to make reversed-out text a bit
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// easier to read
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letter-spacing: 0.02em;
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}
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&-indicator-not-completed {
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@extend %task-list-indicator;
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background-color: transparent;
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color: $indicator-colour;
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}
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}
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