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If you report a problem we want to be able to get back to you to find out more information, or to update you on the status of a fix. So it shouldn’t be possible to report a problem without providing an email address. This commit makes `email_address` a required field when `ticket_type` is problem. This requires a bit of fiddling with the tests which weren’t expecting to have to provide an email address. So the tests now either: - pass an email address - check for an error when they don’t pass an email address