{% from "components/table.html" import mapping_table, row, text_field, field, row_heading %} {% from "components/live-search.html" import live_search %} {% from "components/details/macro.njk" import govukDetails %} {% extends "content_template.html" %} {% block per_page_title %} Pricing {% endblock %} {% block content_column_content %}

Pricing

To use GOV.UK Notify, there’s:

{% if not current_user.is_authenticated %} Create an account then add as many different services as you need to.

{% else %} You can add as many different services as you need to. {% endif %}

When you add a new service it will start in trial mode.

Emails

It’s free to send emails through Notify.

Text messages

From 1 April 2021, we’re changing the free text message allowance for some services. We’re also increasing the cost of sending additional text messages.

Free text message allowance

Every service you add has an annual allowance of free text messages.

If your organisation has more than one service on Notify, they each have a separate allowance.

You will only start paying for text messages when a service has used its free allowance for the year.

The current allowance is:

From 1 April 2021, the new allowance will be:

We’re making this change so we can continue to support all the teams that use Notify. The new allowance means over 90% of teams can still send all the text messages they need to without paying.

Paying for additional text messages

When you’ve used your annual allowance of free text messages, it costs 1.58 pence (plus VAT) for each additional text message you send.

From 1 April 2021, the cost will increase to 1.6 pence (plus VAT). This is because some mobile networks are changing their rates.

See how to pay.

Long text messages

If a text message is longer than 160 characters (including spaces), it’ll be charged as more than one message.

The following characters are charged as 2 characters each:
[]{}^\|~€

{% call mapping_table( caption='Text message pricing', field_headings=['Message length', 'Charge'], field_headings_visible=True, caption_visible=False ) %} {% for message_length, charge in [ ('Up to 160 characters', '1 text message'), ('Up to 306 characters', '2 text messages'), ('Up to 459 characters', '3 text messages'), ('Up to 612 characters', '4 text messages'), ('Up to 765 characters', '5 text messages'), ('Up to 918 characters', '6 text messages'), ] %} {% call row() %} {{ text_field(message_length) }} {{ text_field(charge) }} {% endcall %} {% endfor %} {% endcall %}

Accents and accented characters

Some languages, such as Welsh, use accented characters.

Text messages containing the following accented characters are charged at the normal rate: Ä, É, Ö, Ü, à, ä, é, è, ì, ò, ö, ù, ü.

Using other accented characters can increase the cost of sending text messages.

{% set accentedChars %}

{% call mapping_table( caption='Accented characters that affect text message charges', field_headings=['Character', 'Description'], field_headings_visible=True, caption_visible=False ) %} {% for letter, description in [ ('Â', 'Capital letter A with circumflex'), ('Á', 'Capital letter A with acute'), ('À', 'Capital letter A with grave'), ('Ê', 'Capital letter E with circumflex'), ('È', 'Capital letter E with grave'), ('Ë', 'Capital letter E with dieresis'), ('Î', 'Capital letter I with circumflex'), ('Í', 'Capital letter I with acute'), ('Ì', 'Capital letter I with grave'), ('Ï', 'Capital letter I with dieresis'), ('Ô', 'Capital letter O with circumflex'), ('Ó', 'Capital letter O with acute'), ('Ò', 'Capital letter O with grave'), ('Û', 'Capital letter U with circumflex'), ('Ú', 'Capital letter U with acute'), ('Ù', 'Capital letter U with grave'), ('Ŵ', 'Capital letter W with circumflex'), ('Ẃ', 'Capital letter W with acute'), ('Ẁ', 'Capital letter W with grave'), ('Ẅ', 'Capital letter W with dieresis'), ('Ŷ', 'Capital letter Y with circumflex'), ('Ý', 'Capital letter Y with acute'), ('Ỳ', 'Capital letter Y with grave'), ('Ÿ', 'Capital letter Y with dieresis'), ('â', 'Lower case letter a with circumflex'), ('á', 'Lower case letter a with acute'), ('ê', 'Lower case letter e with circumflex'), ('ë', 'Lower case letter e with dieresis'), ('î', 'Lower case letter i with circumflex'), ('í', 'Lower case letter i with acute'), ('ï', 'Lower case letter i with dieresis'), ('ô', 'Lower case letter o with circumflex'), ('ó', 'Lower case letter o with acute'), ('û', 'Lower case letter u with circumflex'), ('ú', 'Lower case letter u with acute'), ('ŵ', 'Lower case letter w with circumflex'), ('ẃ', 'Lower case letter w with acute'), ('ẁ', 'Lower case letter w with grave'), ('ẅ', 'Lower case letter w with dieresis'), ('ŷ', 'Lower case letter y with circumflex'), ('ý', 'Lower case letter y with acute'), ('ỳ', 'Lower case letter y with grave'), ('ÿ', 'Lower case letter y with dieresis'), ] %} {% call row() %} {{ text_field(letter) }} {{ text_field(description) }} {% endcall %} {% endfor %} {% endcall %}
{% endset %} {{ govukDetails({ "summaryText": "Accented characters that affect text message charges", "html": accentedChars }) }}
{% call mapping_table( caption='Pricing for text messages containing accented characters that affect the charges', field_headings=['Message length', 'Charge'], field_headings_visible=True, caption_visible=False ) %} {% for message_length, charge in [ ('Up to 70 characters', '1 text message'), ('Up to 134 characters', '2 text messages'), ('Up to 201 characters', '3 text messages'), ('Up to 268 characters', '4 text messages'), ('Each additional 67 characters', '1 additional text message'), ] %} {% call row() %} {{ text_field(message_length) }} {{ text_field(charge) }} {% endcall %} {% endfor %} {% endcall %}

Sending text messages to international numbers

It might cost more to send text messages to international numbers than UK ones, depending on the country.

{% set smsIntRates %} {{ live_search(target_selector='#international-pricing .table-row', show=True, form=search_form, label='Search by country name or code') }}
{% call mapping_table( caption='Letter pricing', field_headings=['Country code', 'Country', 'Cost multiplier'], field_headings_visible=True, caption_visible=False ) %} {% for cc, names, billable_units in international_sms_rates %} {% call row() %} {{ text_field('+' + cc) }} {% call field() %} {% for name in names %} {{ name }}
{% endfor %} {% endcall %} {{ text_field('{} ×'.format(billable_units)|safe) }} {% endcall %} {% endfor %} {% endcall %}
{% endset %} {{ govukDetails({ "summaryText": "International text message rates", "html": smsIntRates }) }}

Letters

The cost of sending a letter depends on the postage you choose and how many sheets of paper you need.

Prices include:

{% call mapping_table( caption='Letter pricing', field_headings=['Paper', 'Second class', 'First class', 'International'], field_headings_visible=True, caption_visible=False ) %} {% for sheets, second, first, international in [ ('1 sheet', '39p', '69p', '89p'), ('2 sheets', '44p', '74p', '97p'), ('3 sheets', '49p', '79p', '£1.05'), ('4 sheets', '54p', '84p', '£1.13'), ('5 sheets', '59p', '89p', '£1.21'), ] %} {% call row() %} {% call row_heading() %} {{ sheets }} {% endcall %} {{ text_field(second + ' + VAT') }} {{ text_field(first + ' + VAT') }} {{ text_field(international + ' + VAT') }} {% endcall %} {% endfor %} {% endcall %}

These prices were updated on 1 February 2021.

{% endblock %}