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Privacy notice: how we use your data

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Who we are

Notify.gov is a service that lets public service teams in the United States send text messages to users of their service.

Notify.gov is provided by the TTS Public Benefits Studio, which is part of the General Services Administration (GSA).

What data we collect from you

The personal data we collect from public sector employees that create a Notify.gov account includes:

Why we need your data

We need your personal data to ensure that only legitimate users of Notify.gov can use it to send notifications.

What we do with your data

We use your data to check that you are allowed to access Notify.gov and to record your activity when using it. We use third party suppliers to do this.

We will not:

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will retain your personal data for as long as you have a Notify.gov account.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. To prevent unauthorized access or disclosure we have put in place technical and organizational procedures to secure the data we collect about you – for example, we protect your data using varying levels of encryption. We also make sure that any third parties that we deal with have an obligation to keep all personal data they process on our behalf secure.

Cookies

Cookies are small files saved on your phone, tablet or computer when you visit a website.

We use cookies to make Notify.gov work and collect information about how you use our service.

Essential cookies

Essential cookies keep your information secure while you use Notify. We do not need to ask permission to use them.

Essential cookies
Name Purpose Expires
notify_admin_session Used to keep you signed in 20 hours
cookie_policy Saves your cookie consent settings 1 year

Analytics cookies

We also use Google Analytics to collect data about how you use Notify. This information helps us to improve our service.

Google is not allowed to use or share our analytics data with anyone.

Google Analytics stores anonymised information about:

Google Analytics cookies
Name Purpose Expires
_ga Checks if you’ve visited Notify before. This helps us count how many people visit our site. 2 years
_gid Checks if you’ve visited Notify before. This helps us count how many people visit our site. 24 hours

Changes to this notice

We may modify or amend this privacy notice at our discretion at any time. When we make changes to this notice, we will amend the last modified date at the top of this page. Any modification or amendment to this privacy notice will be applied to you and your data as of that revision date. We encourage you to periodically review this privacy notice to be informed about how we are protecting your data.

Questions and complaints

Contact the TTS Public Benefits Studio if you either:

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