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Send text messages to your participants

U.S. Notify is a text messaging service that helps federal, state, local, tribal, and territorial governments more effectively communicate with their program participants.

Currently we are only working with select partners during a pilot period.

Sign in if you are an existing pilot partner

If you are interested in using U.S. Notify in the future, please contact
tts-benefits-studio@gsa.gov to learn more.

An illustration of notifications to a phone.

Control your content

You do not need any technical knowledge to create message templates.

Example screenshot of adding a new text message template

See how your messages perform

Track how many messages you’ve sent and find out which ones are not being delivered.

A screenshot of U.S. Notify showing counts of emails and text messages sent

No technical integration needed

Upload a spreadsheet of phone numbers and U.S. Notify sends batches of messages for you.

A screenshot of a spreadsheet with phone numbers, names, and a reference number

About the product

Keeping program participants updated on status changes, due dates, and appointments can be a huge challenge, and many recipients fall through the cracks, ultimately losing their benefits. In the benefits space, data shows that sending text messages helps decrease re-enrollment churn and save money for administering agencies.

U.S. Notify is an easy text messaging platform that helps government agencies provide program participants with one-way reminders and updates. With minimal set-up and secure, personalized messaging, U.S. Notify helps agencies include text messaging as part of their outreach program. Administering agencies can quickly assess the impact of text messaging for their programs, after which they can build a case to expand their texting program if they choose to.

U.S. Notify is a new shared service currently being piloted by the Public Benefits Studio, within Technology Transformation Services at the General Services Administration.

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