What to know as you plan translated texts.
Sending messages in recipients’ preferred language demonstrates respect, makes it more likely that recipients will understand and take action on the message, and may be required by your agency or program.
To send translated messages using Notify.gov you will need two things: a record of your recipients’ preferred language and translation/s of the message template. Notify.gov does not provide translation services.
As with messages in English, we strongly recommend user testing the translations with people who speak the language to ensure the messages are understandable.