They have the service navigation inside the <main>
block. This means you can't bypass it when you use
the skiplink.
This copies other layouts that inherit from
admin_template.html and sets the contents of the
'main' template block so the service navigation is
placed before the <main> tag.
We prefer send now.
I think broadcast as a verb is still good in explaining how it coming
straight from the towers is different to a normal text message.
This makes the code shareable between:
- the broadcast tour pages
- the broadcast settings platform admin page
- the regular service navigation
On the training mode tour pages we don’t want to confuse people with the
organisation name or _Switch service_ links, so those are omitted and
the code is therefore slightly different.
At the moment if you’re invited to a live broadcast service you get the
training mode tour. This is misleading, and could make people think they
weren’t in danger of sending a real alert.
This commit adds a short, 2 step tour for users invited to a live
broadcast service.
You might alternate between training mode and live mode. It’s not like
normal Notify where you start in one mode and then transition out of it
– which is what ‘still’ implies.
The dashboard for normal services is quite general, because it tells
you a bit about channels, templates and spend.
What is now the dashboard for broadcast services is much more specific,
therefore less like a dashboard. We can reflect this by giving it a more
specific name. This should reduce the amount of navigation surfing
people need to do in order to find the thing they’re looking for.
It was missing the base class so didn’t get all the styling (like the
spacing and uppercase text).
Already fixed this for step 6, but less haste, more speed.
I’ve swapped the order of the first paragraph so it joins into one
sentence, and leads with ‘Notify has not broadcast your alert’ which
is the response to what the user has just done. I don’t think we need
to say ‘still’ because the idea is users will swap back and forth
between training and real depending on the situation.
For a training broadcast the user doesn’t get that immediate feedback
that something has happened, like they would with a real alert, or even
sending themselves a text message.
This commit adds another tour-style page which will interrupt their
journey and hopefully reinforce the message we’ve given them earlier in
the tour.
We’re adding this because we’ve found in research that users don’t have
a good grasp of the consequences and severity of emergency alerts,
versus regular text messages.
This commit refines which information we show on each page.
Specifically we’re
- adding some wording (‘at exactly the same time’) to try to communicate
the immediacy
- giving the ‘loud noises’ message it’s own screen to really draw
attention to it
- moving the ‘no phone numbers bit’ later in the journey, and
experimenting with explaining why that is, to make it clearer how it’s
different to a text message
We’ve shown the broadcast tour to a few users now. We’ve learned what
concepts about broadcasting are and aren’t getting through.
So what we’re emphasising here is:
- the thing that appears on the phone (the ‘emergency alert’) not the
technology (a ‘broadcast’)
- how it’s different to other channels of messaging, eg text
We’ve generally spent a lot more time on the content and illustrations
this time around, so overall it’s should be clearer and shorter.
This also expands the communication of training mode into the header,
so it’s visible on every page (we can add another one for ‘live’
services later on).
This is an initial, prototype-quality attempt at introducing some kind
of tour for users new to broadcasting. A lot of the users we’re speaking
to don’t have a good concept of what broadcasting means, which is
causing usability problems down the line.
We did a similar thing in the early days of Notify to explain the
concept of message templates and personalisation.
