Google’s documentation says:
> robots.txt is not a mechanism for keeping a web page out of Google. To
> keep a web page out of Google, you should use noindex directives
A noindex directive means adding the following meta tag to pages that
shouldn’t be indexed:
```html
<meta name="robots" content="noindex" />
```
It’s also possible to set the directive as a HTTP header, but this seems
trickier to achieve on a per-view basis in Flask.
I’ve implemented this as a decorator so it can quickly be added to any
other pages that we decide shouldn’t appear in search results.
We can’t give advice to members of the public, but increasingly we’re
seeing them try to use our support form to ask.
It would be better for them if we can direct them straight to somewhere
more useful, before they have the chance to raise a support ticket.
This commit replaces the report a problem/ask a question triaging for
users who aren’t signed in. It’s not possible for non-signed-in users to
raise an priority 1 ticket, so we never need to triage the tickets in
this way.
Instead we can triage people based on whether they work in the public
sector or not. If they do then we send them on to the feedback form. If
not then they go to a new page which contains some useful links. We’ve
chosen these links based on some analysis of the support tickets we’ve
received recently[1]
1. https://docs.google.com/spreadsheets/d/1uBQn-ZnCYfz6ltFaUKZpytgvBF0-MeshCLZ1cD74R0c/edit?usp=sharing
