At the moment if you’re invited to a live broadcast service you get the
training mode tour. This is misleading, and could make people think they
weren’t in danger of sending a real alert.
This commit adds a short, 2 step tour for users invited to a live
broadcast service.
This commit refines which information we show on each page.
Specifically we’re
- adding some wording (‘at exactly the same time’) to try to communicate
the immediacy
- giving the ‘loud noises’ message it’s own screen to really draw
attention to it
- moving the ‘no phone numbers bit’ later in the journey, and
experimenting with explaining why that is, to make it clearer how it’s
different to a text message
We’ve shown the broadcast tour to a few users now. We’ve learned what
concepts about broadcasting are and aren’t getting through.
So what we’re emphasising here is:
- the thing that appears on the phone (the ‘emergency alert’) not the
technology (a ‘broadcast’)
- how it’s different to other channels of messaging, eg text
We’ve generally spent a lot more time on the content and illustrations
this time around, so overall it’s should be clearer and shorter.
This also expands the communication of training mode into the header,
so it’s visible on every page (we can add another one for ‘live’
services later on).
At the moment they will get a ‘technical difficulties’ error if they
try.
We probably want to do something around letting people self-approve
broadcasts in trial mode, but for now just telling them they can’t is a
better experience than ‘technical difficulties’ (and will probably be
close to what they should see on a live service as well).
This is an initial, prototype-quality attempt at introducing some kind
of tour for users new to broadcasting. A lot of the users we’re speaking
to don’t have a good concept of what broadcasting means, which is
causing usability problems down the line.
We did a similar thing in the early days of Notify to explain the
concept of message templates and personalisation.
