2/3 of our incomplete requests to go live are incomplete because the
Data Sharing and Financial Agreement isn’t signed.
We reckon we can be pushier about this by saying it’s ‘incomplete’ where
we know the agreement is signed.
Where the agreement is signed we should confirm this, rather than make
the line disappear. This is so it makes more sense to someone who sees
it as ‘incomplete’, signs it, then comes back to the page.
If we don’t know whether or not the agreement is signed we should wait
until someone has got in touch with us by requesting to go live to
figure it out. So that’s why we’re not showing that line at all.
This duplicates how the task list pattern is coded in the GOV.UK
Prototype kit[1]. It adds ARIA attributes and the use of a
semantically-meaningful element (`<strong>`) to give more information to
screen reader users.
1. https://govuk-prototype-kit.herokuapp.com/docs/templates/task-list
We often check that a service has an appropriate text message sender as
a condition of them going live. We don’t mention this anywhere.
The services for whom GOVUK is definitely not an appropriate sender are
those in local government. As we have more of these teams starting to
use Notify, we should streamline the process by making this check
automated.
This commit adds that check, for teams who:
- have text message templates
- have self-declared as NHS or local government
We’ve found a significant property of users (about 25%) who request to
go live aren’t completing all the items on the checklist.
In 1 of 6 (17%) of the usability testing sessions we did on this process
we saw someone skip straight past the checklist page because of big
green button syndrome. While 1 in 6 people would normally be a small
number[1] in the context of a usability testing session, it’s enough to
cause a big workload for our team (assuming it is the sole cause of
people not completing the items on the checklist).
The initial reason for using the tick cross pattern for the checklist
was:
- it was coherent with the rest of Notify
- the task list pattern didn’t have a way of showing that something
still needed doing – it put more visual emphasis on the things
the user had already done
There’s been some interesting discussion on the GOV.UK Design System
backlog about users failing to complete items in the task list. A few
people have tried different patterns for communicating that items in the
task list still need ‘completing’.
So this commit:
- adds a task list pattern
- uses the task list pattern for the request to go live checklist
The task list is adapted from the one in the design system in that:
- the ‘completed’ label has a black, not blue background (because Notify
often uses blocks of blue to indicate something that’s clickable)
- it adds an explicit ‘not complete’ label which is visually not
filled in (sort of how ticked/unticket radio buttons work)
1. With the caveat that looking only at task completion, or quantifying
qualitative not good practices and the intention here is to show that
the numbers are close enough to say that they could be symptomatic of
the same problem. Leisa Reichelt’s Mind the Product talk is good on
this https://vimeo.com/284015765
Adding a ‘testing’ template it not enough. It needs to have some real
looking content, so that we can:
- work out what a service is doing
- assess whether that’s a reasonable (ie meeting the terms of use) thing
to be doing with Notify
At the moment we’re having to go back to services quite a lot when they
request to go live and ask them for this stuff.
We require that a user has a real reply-to email address before going
live. We can partially automate this by at least telling users who
haven’t done this.
This only applies for users that have email templates; we shouldn’t
bother users who aren’t going to send emails about this.
We need users to have created some templates before they go live, so we
can see what kind of messages they intend to send.
We can do this automatically based on the work done in
https://github.com/alphagov/notifications-admin/pull/1892
One of the things that we want to check before a service goes live is
that they have at least two team members with the manage service
permission. Anyone who can make a request to go live has this
permission, so that means one additional user is needed. This is what we
can automatically communicate to the user.
Under the hood this makes use of the logic added in
https://github.com/alphagov/notifications-admin/pull/1891
We have tickets from people asking how long the process takes. I suspect
that this is because they’re not getting to the bottom of the form
before they’re ready to go live.
A lot of users aren’t reading or paying attention to the checklist on
the request to go live page. We think that we can get more people to
read it by putting it on its own page, where users won’t jump straight
to filling in the form.
This will, later on, let us make this page smarter by automatically
detecting if they’ve done the necessary things.
It’s ‘per month’ – ‘a month’ is a colloquialism.
Large numbers should be chunked using commas; ‘20,000’ already is, this commit makes ‘1000’ consistent.
When we first made this form you couldn’t send one off messages with
Notify. It’s interesting to us because it might help identity teams who
would benefit from email auth, or other features that we build in the
future for caseworkers.
It’s not either text messages, or emails, or both now – it’s any
combination of the three channels.
This commit adds ‘letters’ as an option on the request to go live page
by changing the radio buttons to a group of checkboxes, so the user can
choose as many or as few as they want.
This commit also does a bunch of housekeeping stuff around the tests for
this page, because they haven’t been touched in quite some time.
In pages specific to a service (e.g. dashboard and sub pages) the title
needs to distinguish which service it applies to. This is mainly to give
context to screen reader users who could be managing multiple services.
Implementing this uses template inheritance:
`page_title` includes `per_page_title` includes `service_page_title`
‘GOV.UK Notify’ is inserted into every page title.
Pages that set `service_page_title` get the service name inserted too.
If we want someone to read something (ie that they need to have the MOU
signed), then the best way is to make them interact with it.
And if someone doesn’t have the MOU in place, then we need to know to
send them a copy. The best way of them telling us this is in this form,
rather than sending them to the generic contact form and have them
compose a message saying ‘please send me the MOU thanks’, which we
haven’t seen anyone actually do.
We’ve had some non-helpful answers to these questions, eg ‘3’.
This commit adds examples of the kind of response we’re looking for, to
help users write good answers.
This commit:
- moves things around a bit on the request to go live page
- sticks a textbox in there
So when someone click the big green button, we will get a support ticket
that looks something like:
```
From Test User <test@user.gov.uk> on behalf of Test Service
(6ce466d0-fd6a-11e5-82f5-e0accb9d11a6)
---
We’ll send about 1000 text messages in the first month, and then 10,000
text messages per month after that. Usage of our service is about 50%
higher in March, at the end of the tax year.
```
This commit modifies the HTML `<title>` tags for all the pages. It makes two
main changes:
- make the title tag match the `<h1>` of the page, for better or worse
- put the service name after the page title, seperated by an en dash, as per
GOV.UK
