All paragraphs should have class="govuk-body", or be otherwise
custom-styled. This commit adds some extra checks to our test fixture
that looks for paragraphs that don’t have any styling. Our test coverage
is pretty good, so this should check almost all pages, and prevent
regressions.
I’ve done this in such a way that it can be extended for other elements
(e.g. links) in the future.
Includes:
- turning off :visited styles to match existing
design
- swapping heading classes used to make links bold
for the GOVUK Frontend bold override class
- adding visually hidden text to some links to
make them work when isolated from their context
We may need to revisit whether some links, such as
those for documentation and features, may benefit
from having some indication that their target has
been visited.
Includes:
- turning off :visited styles to match existing
design
- swapping heading classes used to make links bold
for the GOVUK Frontend bold override class
- adding visually hidden text to some links to
make them work when isolated from their context
We may need to revisit whether some links, such as
those for documentation and features, may benefit
from having some indication that their target has
been visited.
The idea is if you decide your problem isn’t such an emergency after
all, we direct you to the form where you can report it as such. This
link wasn’t working because it didn’t understand `False` to mean ‘not
severe’. Only ‘no’ means not severe.
The result was that users got sent in a bit of a convoluted loop
where they were asked again if their problem was an emergency or not.
Testing this by making sure that both:
- the URL in the link is what we expected
- when visited it gives the page title we expect
Because even if we had had the first test only, it wouldn’t have caught
this bug.
In pages specific to a service (e.g. dashboard and sub pages) the title
needs to distinguish which service it applies to. This is mainly to give
context to screen reader users who could be managing multiple services.
Implementing this uses template inheritance:
`page_title` includes `per_page_title` includes `service_page_title`
‘GOV.UK Notify’ is inserted into every page title.
Pages that set `service_page_title` get the service name inserted too.
TL;DR, as much as possible we should work out how to prioritise tickets
and not put that burden on the user. However, there are some cases where
we can’t.
In business hours all tickets are high priority, ie we will at least
acknowledge them within 30 mins.
If we are not in business hours then we need to know if a ticket is
serious enough to get someone out of bed. Only the user can tell us
this, but we can give them some examples to help them decide.
In addition, out-of-hours tickets are only a priority if the user has
live services. Normally we can determine this and do the
priority-setting in the background.
If they can’t log in then we can’t determine what services they have. So
in this case they will need to use the emergency email address, which
only users with live services will have.
The logic for this gets fairly complex. It might be to easier to
understand what’s going on by walking through the test cases, which are
a bit more declarative.
N.B. Deskpro’s ‘urgency’ is descending, eg 10 is the most urgent and 1
is the least.
