Service contact details are needed if the upload document permission is
enabled - this used to be a link but services can now choose to use a
link, email address or phone number. The form to add or change service
contact details now gives these options and validates the data according
to the type of contact details provided.
When validating phone numbers we can't use the existing validation
because we want to allow landlines too, so there is a basic check that
the phone number is the right length and doesn't include certain
characters.
The page where you switch on the feature
---
This content aims to describe:
- the benefit of basic view – ‘make Notify quicker and simpler’
- who it benefits – ‘team members who only need to send messages’
- how it does it – ‘by hiding…’
- what it prevents users from being able to do or see – ‘everything
except…’
- what it allows users to do – ‘send messages’, [see] ‘templates, a list
of sent messages’
I’m still keen to mention sent messages here, as it feels weird not to
mention it at all when it’s 1 of only 2 options in Basic view. I don’t
think it’s as important to mention it on the Edit team member screen.
I’ve specifically used ‘a list of sent messages’ rather than just ‘sent
messages’, to make it seem less like a noun (new feature).
The page where you choose whether someone has basic view
---
Switches the focus from what you can see to what you can’t.
Aims to be consistent with both:
- the description of permissions in admin view
- the language used to describe basic view in settings
One of the big things we found in user research was that people were
uncertain what the effect of giving someone basic view was.
So in the spirit of ‘show don’t tell’, this commit adds a way for users
to preview basic view. They can go into the preview and click around as
much as they like, just as if they really had the basic view assigned to
them.
Once they have seen enough they can return to the settings page where
they can decide whether or not to switch basic view on for real.
This commit adds radio buttons to the ‘basic view’ page. This will let
users choose whether basic view is on or off for their service.
As before, this page will only be linked to if a service already has
basic view, so this commit does not launch the new feature.
This commit adds:
- a row to the settings page…
- …which links to a page explaining what basic view is
The new row (and link) will only appear for services who already have
the feature switched on. This is because we are not launching the
feature yet, so it shouldn’t be available to just anyone.
When a platform admin user clicks on the button to add the
'upload_document' permission to a service, they should be taken to the
page to add a contact_link if the service does not already have one.
Added a page which lets users with the 'manage_service' permission change the
contact link for their service. There are no links to this page yet
since only services using document download will need to set a contact
link.
At the moment branding is an undocumented feature. We get a bunch of
support tickets from teams asking its possible.
This commit:
- lets people know it’s possible, and what the options are
- is the first step towards making this process as self-service as
possible
In some cases we will be able to infer a user’s organisation from there
email address, and Google image search their logo. So the experience for
them is that they press a button and government just sorts it out for
you (also known as "the dream").
In other cases we will have to get back to people asking for a copy of
their logo, or to find out about their service, but this is what we have
to do at the moment anyway.
For both SMS senders and email reply to addresses this commit adds:
- a delete link
- a confirmation loop
It doesn’t let users delete:
- default SMS senders or reply to addresses (they always have to have
one)
- inbound numbers
It assumes that the API will allow updating of an attribute named
`active` on the respective database rows. It could work in a different
way. We can’t do complete deletion though because these will still be
keyed to notifications.
Adding a ‘testing’ template it not enough. It needs to have some real
looking content, so that we can:
- work out what a service is doing
- assess whether that’s a reasonable (ie meeting the terms of use) thing
to be doing with Notify
At the moment we’re having to go back to services quite a lot when they
request to go live and ask them for this stuff.
`<h1>`s should be unique across the site. This page’s `<h1>` matches
that of the previous page (the one with the checklist).
This commit re-titles it to:
- be unique
- more accurately describe the content of the page
This question was designed to make people feel like it was OK to submit
their request without getting the MoU signed. We reckoned that this was
the fastest way of getting their service live (because the MoU is the
bit that’s most likely to slow them down).
We now have a better way of telling people:
- if they’ve signed the MoU already
- or to contact us if they haven’t (which is what the majority of teams
seem to do now)
We were never actually using the answer to this question – we were still
checking for every service whether they had it signed.
So this commit removes this now-redundant question.
We require that a user has a real reply-to email address before going
live. We can partially automate this by at least telling users who
haven’t done this.
This only applies for users that have email templates; we shouldn’t
bother users who aren’t going to send emails about this.
We need users to have created some templates before they go live, so we
can see what kind of messages they intend to send.
We can do this automatically based on the work done in
https://github.com/alphagov/notifications-admin/pull/1892
One of the things that we want to check before a service goes live is
that they have at least two team members with the manage service
permission. Anyone who can make a request to go live has this
permission, so that means one additional user is needed. This is what we
can automatically communicate to the user.
Under the hood this makes use of the logic added in
https://github.com/alphagov/notifications-admin/pull/1891
We have tickets from people asking how long the process takes. I suspect
that this is because they’re not getting to the bottom of the form
before they’re ready to go live.
A lot of users aren’t reading or paying attention to the checklist on
the request to go live page. We think that we can get more people to
read it by putting it on its own page, where users won’t jump straight
to filling in the form.
This will, later on, let us make this page smarter by automatically
detecting if they’ve done the necessary things.
It’s ‘per month’ – ‘a month’ is a colloquialism.
Large numbers should be chunked using commas; ‘20,000’ already is, this commit makes ‘1000’ consistent.
Our support ticket analysis shows that the most common action request
after going live is turning on letters.
We just do this for any team that requests it – there’s no gatekeeping.
So we should just allow people to make the change themselves.
This will be a better experience for our users, and less work for us.
The design of the page replicates roughly what we have for international
text messaging.
One of the things that came out of the support analysis was that people
were asking how much inbound SMS costs. There wasn’t a significant
volume of these requests, but the fix seems low-effort and
non-disruptive enough that we should do it.
Content by Thom.
