diff --git a/app/templates/views/support/index.html b/app/templates/views/support/index.html index 191ec0301..96eae6ad9 100644 --- a/app/templates/views/support/index.html +++ b/app/templates/views/support/index.html @@ -20,6 +20,8 @@ {{ page_footer('Continue') }} {% endcall %} +

You can also get in touch with us on Slack.

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Check our system status @@ -29,8 +31,8 @@

During office hours

Our office hours are 9.30am to 5.30pm, Monday to Friday.

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Contact us using one of the options on this page and you’ll get a reply within 30 minutes.

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You can also get in touch with us on Slack.

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Contact us using the form on this page or send us a message on Slack and you’ll get a reply within 30 minutes.

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Out-of-hours

Outside office hours, response times depend on whether you’re reporting an emergency or not.

If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.