From f9a90485793ff10dffe9d8af672fb97e918572ba Mon Sep 17 00:00:00 2001 From: Chris Hill-Scott Date: Mon, 11 Jul 2016 10:45:54 +0100 Subject: [PATCH] =?UTF-8?q?Make=20=E2=80=98temporary=20failure=E2=80=99=20?= =?UTF-8?q?error=20less=20cryptic?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit ‘Phone number doesn’t exist’ as opposed to ‘Permanent failure’ has tested well because it talks in terms of things people understand. We should do the same for ‘Temporary failure’, because users are unclear: - why this is happening - if it’s temporary, is Notify going to retry it (it’s not) We think that ‘Phone/inbox not currently accepting messages’ answers makes these things clearer. I’ve reworded it slightly to: - ‘Inbox not accepting messages right now’ - ‘Phone not accepting messages right now’ --- app/__init__.py | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/app/__init__.py b/app/__init__.py index d4211a033..89e9e91cb 100644 --- a/app/__init__.py +++ b/app/__init__.py @@ -235,16 +235,16 @@ def format_notification_status(status, template_type): 'email': { 'failed': 'Failed', 'technical-failure': 'Technical failure', - 'temporary-failure': 'Temporary failure', - 'permanent-failure': 'Email address does not exist', + 'temporary-failure': 'Inbox not accepting messages right now', + 'permanent-failure': 'Email address doesn’t exist', 'delivered': 'Delivered', 'sending': 'Sending' }, 'sms': { 'failed': 'Failed', 'technical-failure': 'Technical failure', - 'temporary-failure': 'Temporary failure', - 'permanent-failure': 'Phone number does not exist', + 'temporary-failure': 'Phone not accepting messages right now', + 'permanent-failure': 'Phone number doesn’t exist', 'delivered': 'Delivered', 'sending': 'Sending' }