diff --git a/app/templates/views/activity/notifications.html b/app/templates/views/activity/notifications.html
index 0107ff815..cb780207e 100644
--- a/app/templates/views/activity/notifications.html
+++ b/app/templates/views/activity/notifications.html
@@ -19,7 +19,7 @@
         {% if item.status in ('pending-virus-check', 'virus-scan-failed') %}
           <span class="file-list-filename loading-indicator">Checking</span>
         {% else %}
-          <a class="file-list-filename" href="{{ url_for('.view_notification', service_id=current_service.id, notification_id=item.id) }}">{{ item.to.splitlines()[0] }}</a>
+          <a class="file-list-filename" href="{{ url_for('.view_notification', service_id=current_service.id, notification_id=item.id) }}">{{ item.to.splitlines()[0].lstrip().rstrip(' ,') }}</a>
         {% endif %}
         <p class="file-list-hint">
           {{ item.preview_of_content }}
diff --git a/app/utils.py b/app/utils.py
index b7ce5b69e..af2537a05 100644
--- a/app/utils.py
+++ b/app/utils.py
@@ -165,7 +165,7 @@ def generate_notifications_csv(**kwargs):
         original_column_headers = original_upload.column_headers
         fieldnames = ['Row number'] + original_column_headers + ['Template', 'Type', 'Job', 'Status', 'Time']
     else:
-        fieldnames = ['Recipient', 'Template', 'Type', 'Sent by', 'Sent by email', 'Job', 'Status', 'Time']
+        fieldnames = ['Recipient', 'Reference', 'Template', 'Type', 'Sent by', 'Sent by email', 'Job', 'Status', 'Time']
 
     yield ','.join(fieldnames) + '\n'
 
@@ -187,7 +187,9 @@ def generate_notifications_csv(**kwargs):
                 ]
             else:
                 values = [
-                    notification['recipient'],
+                    # the recipient for precompiled letters is the full address block
+                    notification['recipient'].splitlines()[0].lstrip().rstrip(' ,'),
+                    notification['client_reference'],
                     notification['template_name'],
                     notification['template_type'],
                     notification['created_by_name'] or '',
diff --git a/tests/app/test_utils.py b/tests/app/test_utils.py
index fea2d3121..8a62252d4 100644
--- a/tests/app/test_utils.py
+++ b/tests/app/test_utils.py
@@ -55,6 +55,7 @@ def _get_notifications_csv(
                 "row_number": row_number + i,
                 "to": recipient,
                 "recipient": recipient,
+                "client_reference": 'ref 1234',
                 "template_name": template_name,
                 "template_type": template_type,
                 "template": {"name": template_name, "template_type": template_type},
@@ -160,14 +161,14 @@ def test_spreadsheet_checks_for_bad_arguments(args, kwargs):
 @pytest.mark.parametrize('created_by_name, expected_content', [
     (
         None, [
-            'Recipient,Template,Type,Sent by,Sent by email,Job,Status,Time\n',
-            'foo@bar.com,foo,sms,,sender@email.gov.uk,,Delivered,1943-04-19 12:00:00\r\n',
+            'Recipient,Reference,Template,Type,Sent by,Sent by email,Job,Status,Time\n',
+            'foo@bar.com,ref 1234,foo,sms,,sender@email.gov.uk,,Delivered,1943-04-19 12:00:00\r\n',
         ]
     ),
     (
         'Anne Example', [
-            'Recipient,Template,Type,Sent by,Sent by email,Job,Status,Time\n',
-            'foo@bar.com,foo,sms,Anne Example,sender@email.gov.uk,,Delivered,1943-04-19 12:00:00\r\n',
+            'Recipient,Reference,Template,Type,Sent by,Sent by email,Job,Status,Time\n',
+            'foo@bar.com,ref 1234,foo,sms,Anne Example,sender@email.gov.uk,,Delivered,1943-04-19 12:00:00\r\n',
         ]
     ),
 ])
@@ -183,7 +184,7 @@ def test_generate_notifications_csv_without_job(
             created_by_name=created_by_name,
             created_by_email_address="sender@email.gov.uk",
             job_id=None,
-            job_name=None,
+            job_name=None
         )
     )
     assert list(generate_notifications_csv(service_id=fake_uuid)) == expected_content