diff --git a/app/__init__.py b/app/__init__.py
index ef10702ba..e685bac2d 100644
--- a/app/__init__.py
+++ b/app/__init__.py
@@ -255,13 +255,20 @@ def format_datetime_relative(date):
 
 
 def get_human_day(time):
+
     #  Add 1 hour to get ‘midnight today’ instead of ‘midnight tomorrow’
-    time = (gmt_timezones(time) - timedelta(hours=1)).strftime('%A')
-    if time == datetime.utcnow().strftime('%A'):
-        return 'today'
-    if time == (datetime.utcnow() + timedelta(days=1)).strftime('%A'):
+    time_as_day = (gmt_timezones(time) - timedelta(hours=1)).strftime('%A')
+    six_days_ago = gmt_timezones((datetime.utcnow() + timedelta(days=-6)).isoformat())
+
+    if gmt_timezones(time) < six_days_ago:
+        return format_date_short(time)
+    if time_as_day == (datetime.utcnow() + timedelta(days=1)).strftime('%A'):
         return 'tomorrow'
-    return time
+    if time_as_day == datetime.utcnow().strftime('%A'):
+        return 'today'
+    if time_as_day == (datetime.utcnow() + timedelta(days=-1)).strftime('%A'):
+        return 'yesterday'
+    return format_date_short(time)
 
 
 def format_time(date):
diff --git a/app/assets/stylesheets/components/sms-message.scss b/app/assets/stylesheets/components/sms-message.scss
index 96efbf308..41cad421e 100644
--- a/app/assets/stylesheets/components/sms-message.scss
+++ b/app/assets/stylesheets/components/sms-message.scss
@@ -19,7 +19,7 @@ $tail-angle: 20deg;
     content: "";
     display: block;
     position: absolute;
-    bottom: -4px;
+    bottom: -5px;
     right: -20px;
     border: 10px solid transparent;
     border-left-width: 13px;
@@ -31,8 +31,35 @@ $tail-angle: 20deg;
 
 }
 
+.sms-message-inbound {
+
+  .sms-message-wrapper {
+
+    &:after {
+      border-left-color: transparent;
+      border-bottom-color: $panel-colour;
+      border-right-color: $panel-colour;
+      right: auto;
+      left: -20px;
+      transform: rotate(-$tail-angle);
+    }
+
+  }
+
+}
+
 .sms-message-recipient {
   @include copy-19;
   color: $secondary-text-colour;
   margin: 10px 0 0 0;
 }
+
+.sms-message-status {
+  @include core-16;
+  color: $secondary-text-colour;
+  margin: -20px $gutter-half 20px $gutter-half;
+}
+
+.sms-message-status-outbound {
+  text-align: right;
+}
diff --git a/app/main/__init__.py b/app/main/__init__.py
index 0bf151fe3..c6b2161a9 100644
--- a/app/main/__init__.py
+++ b/app/main/__init__.py
@@ -27,5 +27,6 @@ from app.main.views import (
     feedback,
     providers,
     platform_admin,
-    letter_jobs
+    letter_jobs,
+    conversation,
 )
diff --git a/app/main/views/conversation.py b/app/main/views/conversation.py
new file mode 100644
index 000000000..783e244fd
--- /dev/null
+++ b/app/main/views/conversation.py
@@ -0,0 +1,55 @@
+from flask import (
+    render_template,
+    url_for,
+)
+from flask_login import login_required
+from notifications_utils.recipients import format_phone_number_human_readable
+from notifications_utils.template import SMSPreviewTemplate
+from app.main import main
+from app.utils import user_has_permissions
+from app import notification_api_client, service_api_client
+
+
+@main.route("/services/<service_id>/conversation/<notification_id>")
+@login_required
+@user_has_permissions('view_activity', admin_override=True)
+def conversation(service_id, notification_id):
+
+    user_number = get_user_number(service_id, notification_id)
+
+    return render_template(
+        'views/conversations/conversation.html',
+        conversation=get_sms_thread(service_id, user_number=user_number),
+        user_number=user_number,
+    )
+
+
+def get_user_number(service_id, notification_id):
+    try:
+        user_number = service_api_client.get_inbound_sms_by_id(service_id, notification_id)['user_number']
+    except Exception:
+        user_number = notification_api_client.get_notification(service_id, notification_id)['to']
+    return format_phone_number_human_readable(user_number)
+
+
+def get_sms_thread(service_id, user_number):
+    return [
+        {
+            'inbound': ('notify_number' in notification),
+            'content': SMSPreviewTemplate(
+                {
+                    'content': notification.get('content') or notification['template']['content']
+                }
+            ),
+            'created_at': notification['created_at'],
+            'status': notification.get('status'),
+            'id': notification['id'],
+        }
+        for notification in sorted(
+            (
+                notification_api_client.get_notifications_for_service(service_id, to=user_number)['notifications'] +
+                service_api_client.get_inbound_sms(service_id, user_number=user_number)
+            ),
+            key=lambda notification: notification['created_at'],
+        )
+    ]
diff --git a/app/notify_client/notification_api_client.py b/app/notify_client/notification_api_client.py
index 4a4399723..88ee80e21 100644
--- a/app/notify_client/notification_api_client.py
+++ b/app/notify_client/notification_api_client.py
@@ -54,3 +54,8 @@ class NotificationApiClient(NotifyAdminAPIClient):
                 url='/service/{}/notifications'.format(service_id),
                 params=params
             )
+
+    def get_notification(self, service_id, notification_id):
+        return self.get(
+            url='/service/{}/notifications/{}'.format(service_id, notification_id)
+        )
diff --git a/app/notify_client/service_api_client.py b/app/notify_client/service_api_client.py
index da9bb9d34..bbc4fdf81 100644
--- a/app/notify_client/service_api_client.py
+++ b/app/notify_client/service_api_client.py
@@ -3,6 +3,7 @@ from __future__ import unicode_literals
 from flask import url_for
 from app.utils import BrowsableItem
 from app.notify_client import _attach_current_user, NotifyAdminAPIClient
+from . import notification_api_client
 
 
 class ServiceAPIClient(NotifyAdminAPIClient):
@@ -244,11 +245,22 @@ class ServiceAPIClient(NotifyAdminAPIClient):
             params=dict(year=year)
         )
 
-    def get_inbound_sms(self, service_id):
+    def get_inbound_sms(self, service_id, user_number=''):
         return self.get(
-            '/service/{}/inbound-sms'.format(service_id)
+            '/service/{}/inbound-sms?user_number={}'.format(
+                service_id,
+                user_number,
+            )
         )['data']
 
+    def get_inbound_sms_by_id(self, service_id, notification_id):
+        return self.get(
+            '/service/{}/inbound-sms/{}'.format(
+                service_id,
+                notification_id,
+            )
+        )
+
     def get_inbound_sms_summary(self, service_id):
         return self.get(
             '/service/{}/inbound-sms/summary'.format(service_id)
diff --git a/app/templates/views/conversations/conversation.html b/app/templates/views/conversations/conversation.html
new file mode 100644
index 000000000..6314de9ed
--- /dev/null
+++ b/app/templates/views/conversations/conversation.html
@@ -0,0 +1,50 @@
+{% extends "withnav_template.html" %}
+
+{% block service_page_title %}
+  Conversation
+{% endblock %}
+
+{% block maincolumn_content %}
+
+  <div class="dashboard">
+
+    <div class="bottom-gutter">
+      <h1 class="heading-large">
+        07900 900 123
+      </h1>
+    </div>
+    {% for message in conversation %}
+      <div class="grid-row" id="n{{ message.id }}">
+        {% if message.inbound %}
+          <div class="column-two-thirds sms-message-inbound">
+            {{ message.content | string }}
+            <div class="sms-message-status">
+              {{ message.created_at | format_datetime_relative }}
+            </div>
+          </div>
+        {% else %}
+          <div class="column-one-third">
+            &nbsp;
+          </div>
+          <div class="column-two-thirds">
+            {{ message.content | string }}
+            {% if message.status == 'delivered' %}
+              <div class="sms-message-status sms-message-status-outbound">
+                {{ message.created_at | format_datetime_relative }}
+              </div>
+            {% elif message.status in ['pending', 'sending', 'created'] %}
+              <div class="sms-message-status sms-message-status-outbound hint">
+                sending
+              </div>
+            {% else %}
+              <div class="sms-message-status sms-message-status-outbound table-field-error-label">
+                Failed (sent {{ message.created_at | format_datetime_relative }})
+              </div>
+            {% endif %}
+          </div>
+        {% endif %}
+      </div>
+    {% endfor %}
+  </div>
+
+{% endblock %}
diff --git a/app/templates/views/dashboard/inbox.html b/app/templates/views/dashboard/inbox.html
index 6d5612bb4..fe343b1bc 100644
--- a/app/templates/views/dashboard/inbox.html
+++ b/app/templates/views/dashboard/inbox.html
@@ -25,7 +25,12 @@
       field_headings_visible=False
     ) %}
       {% call field() %}
-        <span class="file-list-filename" href="#">{{ item.user_number | format_phone_number_human_readable }}</span>
+        <a
+          class="file-list-filename"
+          href="{{ url_for('.conversation', service_id=current_service.id, notification_id=item.id) }}#n{{ item.id }}"
+        >
+          {{ item.user_number | format_phone_number_human_readable }}
+        </a>
         <span class="wide-left-hand-column">{{ item.content }}</span>
       {% endcall %}
       {% call field(align='right') %}
diff --git a/tests/__init__.py b/tests/__init__.py
index 19e724a8a..3b8ff9a8c 100644
--- a/tests/__init__.py
+++ b/tests/__init__.py
@@ -248,7 +248,9 @@ def notification_json(
             'template': {
                 'id': template['id'],
                 'name': template['name'],
-                'template_type': template['template_type']},
+                'template_type': template['template_type'],
+                'content': template['content'],
+            },
             'job': job_payload,
             'sent_at': sent_at,
             'status': status,
diff --git a/tests/app/main/views/test_conversation.py b/tests/app/main/views/test_conversation.py
new file mode 100644
index 000000000..a9ad71369
--- /dev/null
+++ b/tests/app/main/views/test_conversation.py
@@ -0,0 +1,98 @@
+import pytest
+from bs4 import BeautifulSoup
+
+from flask import (
+    url_for,
+)
+from tests.conftest import (
+    SERVICE_ONE_ID,
+)
+from tests.app.test_utils import normalize_spaces
+from freezegun import freeze_time
+
+
+@pytest.mark.parametrize('index, expected', enumerate([
+    (
+        'message-8',
+        'Failed (sent yesterday at 2:59pm)',
+    ),
+    (
+        'message-7',
+        'Failed (sent yesterday at 2:59pm)',
+    ),
+    (
+        'message-6',
+        'Failed (sent yesterday at 4:59pm)',
+    ),
+    (
+        'message-5',
+        'Failed (sent yesterday at 6:59pm)',
+    ),
+    (
+        'message-4',
+        'Failed (sent yesterday at 8:59pm)',
+    ),
+    (
+        'message-3',
+        'Failed (sent yesterday at 10:59pm)',
+    ),
+    (
+        'message-2',
+        'Failed (sent yesterday at 10:59pm)',
+    ),
+    (
+        'message-1',
+        'Failed (sent yesterday at 11:00pm)',
+    ),
+    (
+        'template content',
+        'yesterday at midnight',
+    ),
+    (
+        'template content',
+        'yesterday at midnight',
+    ),
+    (
+        'template content',
+        'yesterday at midnight',
+    ),
+    (
+        'template content',
+        'yesterday at midnight',
+    ),
+    (
+        'template content',
+        'yesterday at midnight',
+    ),
+]))
+@freeze_time("2012-01-01 00:00:00")
+def test_view_conversation(
+    logged_in_client,
+    fake_uuid,
+    mock_get_notification,
+    mock_get_inbound_sms,
+    mock_get_notifications,
+    index,
+    expected,
+):
+
+    print(index)
+
+    response = logged_in_client.get(url_for(
+        'main.conversation',
+        service_id=SERVICE_ONE_ID,
+        notification_id=fake_uuid,
+    ))
+    assert response.status_code == 200
+    page = BeautifulSoup(response.data.decode('utf-8'), 'html.parser')
+
+    messages = page.select('.sms-message-wrapper')
+    statuses = page.select('.sms-message-status')
+
+    for elements in (messages, statuses):
+        assert len(elements) == 13
+
+    assert (
+        normalize_spaces(messages[index].text),
+        normalize_spaces(statuses[index].text),
+    ) == expected
diff --git a/tests/conftest.py b/tests/conftest.py
index e8dffef64..c763008e5 100644
--- a/tests/conftest.py
+++ b/tests/conftest.py
@@ -1096,6 +1096,22 @@ def mock_get_notifications(mocker, api_user_active):
     )
 
 
+@pytest.fixture(scope='function')
+def mock_get_notification(mocker, api_user_active):
+    def _get_notification(
+        service_id,
+        notification_id,
+    ):
+        return single_notification_json(
+            service_id,
+        )
+
+    return mocker.patch(
+        'app.notification_api_client.get_notification',
+        side_effect=_get_notification
+    )
+
+
 @pytest.fixture(scope='function')
 def mock_get_notifications_with_previous_next(mocker):
     def _get_notifications(service_id,
@@ -1138,11 +1154,13 @@ def mock_get_notifications_with_no_notifications(mocker):
 def mock_get_inbound_sms(mocker):
     def _get_inbound_sms(
         service_id,
+        user_number=None,
     ):
         return [{
             'user_number': '0790090000' + str(i),
             'content': 'message-{}'.format(index + 1),
-            'created_at': (datetime.utcnow() - timedelta(minutes=60 * (i + 1))).isoformat()
+            'created_at': (datetime.utcnow() - timedelta(minutes=60 * (i + 1), seconds=index)).isoformat(),
+            'id': sample_uuid(),
         } for index, i in enumerate([0, 0, 0, 2, 4, 6, 8, 8])]
 
     return mocker.patch(