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Use Zendesk form for branding requests

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This changes the Zendesk tickets created when an email or letter
branding request is submitted to use the new Zendesk Form that was
introduced in https://github.com/alphagov/notifications-utils/pull/899
This commit is contained in:
Katie Smith
2021-09-24 09:24:13 +01:00
parent c76cd82a97
commit e9948a0234
2 changed files with 42 additions and 22 deletions
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13
app/main/views/service_settings.py
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@@ -1207,8 +1207,8 @@ def branding_request(service_id, branding_type):
elif branding_type == "letter":
branding_name = current_service.letter_branding_name
if form.validate_on_submit():
zendesk_client.create_ticket(
subject='{} branding request - {}'.format(branding_type.capitalize(), current_service.name),
ticket = NotifySupportTicket(
subject=f'{branding_type.capitalize()} branding request - {current_service.name}',
message=(
'Organisation: {organisation}\n'
'Service: {service_name}\n'
@@ -1228,11 +1228,14 @@ def branding_request(service_id, branding_type):
new_paragraph='\n\n' if form.something_else.data else '',
detail=form.something_else.data or ''
),
ticket_type=zendesk_client.TYPE_QUESTION,
user_email=current_user.email_address,
ticket_type=NotifySupportTicket.TYPE_QUESTION,
user_name=current_user.name,
tags=['notify_action', 'notify_branding'],
user_email=current_user.email_address,
org_id=current_service.organisation_id,
org_type=current_service.organisation_type,
service_id=current_service.id
)
zendesk_client.send_ticket_to_zendesk(ticket)
flash((
'Thanks for your branding request. We’ll get back to you '
'within one working day.'