diff --git a/app/templates/views/jobs/jobs.html b/app/templates/views/jobs/jobs.html
index 33c49f0ff..0e026dd6e 100644
--- a/app/templates/views/jobs/jobs.html
+++ b/app/templates/views/jobs/jobs.html
@@ -18,11 +18,17 @@
         {% include 'views/dashboard/_jobs.html' %}
       {% endif %}
       {% if not jobs and not show_scheduled_jobs %}
-        {#
-          `_jobs.html` will show the ‘You have no jobs’ message when
-          passed an empty list of jobs
-        #}
-        {% include 'views/dashboard/_jobs.html' %}
+        <p>
+          You have not uploaded any files yet.
+        </p>
+        {% if current_service.has_permission('upload_letters') %}
+          <p>
+            Upload a letter and Notify will print, pack and post it for you.
+          </p>
+        {% endif %}
+        <p>
+          To upload a list of contact details, first <a class="govuk-link govuk-link--no-visited-state" href="{{ url_for('main.choose_template', service_id=current_service.id) }}">choose a template</a>.
+        </p>
       {% endif %}
       {{ previous_next_navigation(prev_page, next_page) }}
       {% if current_service.can_upload_letters and current_user.has_permissions('send_messages') %}
diff --git a/tests/app/main/views/test_uploads.py b/tests/app/main/views/test_uploads.py
index 229f68268..561482436 100644
--- a/tests/app/main/views/test_uploads.py
+++ b/tests/app/main/views/test_uploads.py
@@ -39,10 +39,13 @@ def test_no_upload_letters_button_without_permission(
 
 @pytest.mark.parametrize('extra_permissions, expected_empty_message', (
     (['letter'], (
-        'You have not uploaded any files yet'
+        'You have not uploaded any files yet. '
+        'To upload a list of contact details, first choose a template.'
     )),
     (['letter', 'upload_letters'], (
-        'Upload a letter and Notify will print, pack and post it for you.'
+        'You have not uploaded any files yet. '
+        'Upload a letter and Notify will print, pack and post it for you. '
+        'To upload a list of contact details, first choose a template.'
     )),
 ))
 def test_get_upload_hub_with_no_uploads(
@@ -56,9 +59,9 @@ def test_get_upload_hub_with_no_uploads(
     mocker.patch('app.job_api_client.get_jobs', return_value={'data': []})
     service_one['permissions'] += extra_permissions
     page = client_request.get('main.uploads', service_id=SERVICE_ONE_ID)
-    assert normalize_spaces(
-        page.select_one('.table-empty-message').text
-    ) == expected_empty_message
+    assert normalize_spaces(' '.join(
+        paragraph.text for paragraph in page.select('main p')
+    )) == expected_empty_message
     assert not page.select('.file-list-filename')