diff --git a/app/templates/views/guidance b/app/templates/views/guidance
new file mode 100644
index 000000000..0ff87462e
--- /dev/null
+++ b/app/templates/views/guidance
@@ -0,0 +1,183 @@
+{% extends "content_template.html" %}
+{% from "components/table.html" import mapping_table, row, text_field, edit_field, field with context %}
+{% from "components/sub-navigation.html" import sub_navigation %}
+
+{% block per_page_title %}
+ Get started
+{% endblock %}
+
+{% block content_column_content %}
+
+ Get started
+
+ This guidance is for teams using GOV.UK Notify to send emails, text messages and letters.
+
+ It includes information about how to:
+
+
+ - create and send messages
+ - edit and format messages
+ - send files by email
+ - upload your own letters
+ - add branding and customisation
+
+
+ Create and send messages
+
+ Create an account to see a short tutorial explaining how to create and send messages.
+
+ Edit and format messages
+
+ Formatting
+
+ You can see a list of formatting instructions on the edit template page:
+
+
+ - Sign in to Notify.
+ - Go to the Templates page.
+ - Add a new template or choose an existing template and select Edit.
+
+
+ Email templates can include:
+
+ - headings
+ - bullets
+ - call-outs
+ - horizontal rules
+
+
+ Letter templates can include headings and bullets.
+
+ Notify does not allow bold, italics, subheadings, underlined text, HTML formatting or different fonts. This is because they can make it harder for users to read what you've written.
+
+ Links
+
+ When composing an email or text message, write URLs in full and Notify will convert them into links for you.
+
+ You cannot convert text into a link. Research shows that recipients like to read the URL to check a link looks genuine before they click it. This is hard to do if the URL is hidden behind clickable link text.
+
+ If your links are very long, we do not recommend using a third-party link shortening service because:
+
+
+ - your users cannot see where the link will take them
+ - your link might stop working if there's a service outage
+ - you can no longer control where the redirect goes
+
+
+ Personalised content
+
+ To personalise the content of your messages, add a placeholder to the template.
+
+ Placeholders are filled in with details, like a name or reference number, each time you send a message.
+
+ To add a placeholder to the template:
+
+
+ - Sign in to Notify.
+ - Go to the Templates page.
+ - Add a new template or choose an existing template and select Edit.
+ - Add a placeholder using double brackets. For example: Hello ((first name)), your reference is ((ref number)).
+ - Select Save.
+
+
+ When you send a message you can either:
+
+
+ - manually fill in the placeholders yourself
+ - upload a list of personal details and let Notify do it for you
+
+
+ If you upload a list, the column names need to match the placeholders in your template.
+
+ Optional content
+
+ To add optional content to your emails and text messages:
+
+
+ - Sign in to Notify.
+ - Go to the Templates page.
+ - Add a new template or choose an existing template and select Edit.
+ - Use double brackets and ?? to define optional content. For example, if you only want to show something to people who are under 18: ((under18??Please get your application signed by a parent or guardian.))
+ - Select Save.
+
+
+ For each person you send this message to, specify ‘yes’ or ‘no’ to show or hide this content. You can either:
+
+
+ - do this yourself
+ - upload a list of personal details and let Notify do it for you
+
+
+ If you upload a list, the column names need to match the optional content in your template.
+
+ You cannot add optional content to a letter.
+
+ Send files by email
+
+ Contact us if you want to send files by email.
+
+ Follow the instructions to send a file by email in our API documentation.
+
+ Upload your own letters
+
+ You can upload and send your own letters instead of creating a reusable letter template.
+
+ To upload and send your own letter from a PDF file:
+
+
+ - Sign in to Notify.
+ - Go to the Uploads page.
+ - Select Upload a letter.
+ - Select Choose file.
+
+
+ Your file must meet our letter specification.
+
+ Branding and customisation
+
+ Change email branding
+
+ To change your email branding:
+
+
+ - Sign in to Notify.
+ - Go to the Settings page.
+ - In the Email settings section, select Change on the Email branding row.
+
+
+ Add a reply-to email address
+
+ Notify lets you choose the email address that users reply to. You must add at least one reply-to address before your service can go live.
+
+ To add a reply-to email address:
+
+
+ - Sign in to Notify.
+ - Go to the Settings page.
+ - In the Email settings section, select Manage on the Reply-to email addresses row.
+ - Select Add reply-to address.
+
+
+
+ Change the text message sender
+
+ The text message sender name tells your users who the message is from.
+
+ To change the text message sender from the default of ‘GOVUK’:
+
+
+ - Sign in to Notify.
+ - Go to the Settings page.
+ - In the Text message settings section, select Manage on the Text message senders row.
+
+ Change letter branding
+
+ To change your letter branding:
+
+
+ - Sign in to Notify.
+ - Go to the Settings page.
+ - In the Letter settings section, select Change on the Letter branding row.
+
+
+{% endblock %}