diff --git a/app/formatters.py b/app/formatters.py
index 86c187f55..a9519cbcf 100644
--- a/app/formatters.py
+++ b/app/formatters.py
@@ -448,6 +448,12 @@ def message_count_noun(count, template_type):
         else:
             return "text messages"
 
+    if template_type == "parts":
+        if count == 1:
+            return "text message part"
+        else:
+            return "text message parts"
+
     elif template_type == "email":
         if count == 1:
             return "email"
diff --git a/app/templates/views/trial-mode.html b/app/templates/views/trial-mode.html
index 72b37170d..e1f377c6f 100644
--- a/app/templates/views/trial-mode.html
+++ b/app/templates/views/trial-mode.html
@@ -7,37 +7,33 @@
 {% block content_column_content %}
 
   <h1 class="font-body-2xl margin-bottom-3">Trial mode</h1>
-
   <p>When you add a new service it will start in trial mode. This lets you try out Notify.gov, with a few restrictions.</p>
-  <p>While your service is in trial mode you can only:</p>
-    <ul class="list list-bullet">
-     <li>send 50 text messages per day</li>
-      <li>send messages to yourself and other people in your team</li>
-   </ul>
 
-    {% if current_service and current_service.trial_mode %}
-  <p>
-    To remove these restrictions, you can <a class="usa-link" href="{{ url_for('.support') }}">request to go live</a>.</p>
-    {% else %}
-  <p>
-    To remove these restrictions:
-  </p>
-  <ol class="list list-number">
-    <li><a class="usa-link" href="{{ url_for('.sign_in') }}">Sign in to Notify</a>.</li>
-    <li>Go to the <b class="bold">Settings</b> page.</li>
-    <li>Select <b class="bold">Request to go live</b>.</li>
-  </ol>
-    {% endif %}
- <p>
-    When we receive your request we’ll get back to you within one working day.
-  </p>
-  <h2 class="font-body-lg" id="before-you-request-to-go-live">Before you request to go live</h2>
-  <p>You must:</p>
+  <h2 class="font-body-lg">Limits while in trial mode</h2>
+  <p>While your service is in trial mode you can only:</p>
   <ul class="list list-bullet">
-    <li>add examples of the messages you want to send</li>
-    <li>update your settings so you’re ready to send and receive messages</li>
-    <li>accept our terms of use</li>
+    <li>send 50 text message parts per day</li>
+    <li>send messages to yourself and other people in your team</li>
+  </ul>
+  <p>Each text message is made up of one or more parts.</p>
+  <ul class="list list-bullet">
+    <li>Generally, 160 characters is one part (and one text message).</li>
+    <li>A text message of 160-306 characters is two parts.</li>
+  </ul>
+  <p>For more information on how message parts are calculated, see
+  <a href="/using-notify/pricing">Pricing</a>.</p>
+
+  <h2 class="font-body-lg">Before going Live</h2>
+  <p>Before you request to make your service live so you can send messages to clients:</p>
+  <ul class="list list-bullet">
+    <li>Add examples of the messages you want to send into Notify.</li>
+    <li>Update your settings so you’re ready to send and receive messages.</li>
+    <li>Review your Terms of Use in the Memorandum of Understanding.</li>
   </ul>
 
+  <h3 class="font-body-lg">Going Live</h3>
+
+  <p>To remove the restrictions of Trial Mode and begin sending messages to clients complete the <a href="https://airtable.com/appe4n7jYOALPLcyU/shrIPWnLTw9U1fclL">Live Campaign Form</a>.</p>
+  <p>We'll get back to you within one working day. </p>
 
 {% endblock %}
diff --git a/app/templates/views/usage.html b/app/templates/views/usage.html
index 87ce5ade8..5636536d5 100644
--- a/app/templates/views/usage.html
+++ b/app/templates/views/usage.html
@@ -19,25 +19,25 @@
     </div>
     <div id='pill-selected-item'>
       <div class='grid-row'>
-        
+
         <div class='grid-col-12'>
           <h2 class="heading-small margin-bottom-1">Daily messages across all services</h2>
           <p class="margin-0">You have sent {{ global_message_limit - daily_global_messages_remaining }} of your {{ global_message_limit }} daily messages allowance.</p>
           <p class="margin-0"></p>You have {{ daily_global_messages_remaining }} messages remaining.</p>
-          <h2 class='heading-small margin-bottom-1'>Text messages</h2>
+          <h2 class='heading-small margin-bottom-1'>Text message parts</h2>
           <div class="keyline-block">
             You have sent
-            {{ big_number(sms_sent, 'messages of your', smaller=True) }}
-            {{ big_number(sms_free_allowance, 'free messages allowance.', smaller=True) }}
+            {{ big_number(sms_sent, 'text message parts of your', smaller=True) }}
+            {{ big_number(sms_free_allowance, 'free message parts allowance.', smaller=True) }}
             <br />
             You have
             {% if sms_free_allowance > 0 %}
-              {{ big_number(sms_allowance_remaining, 'messages remaining.', smaller=True) }}
+              {{ big_number(sms_allowance_remaining, 'message parts remaining.', smaller=True) }}
             {% endif %}
             {# {% for row in sms_breakdown %}
               {% if row.charged_units > 0 %}
                 {{ big_number(
-                  row.charged_units,
+                row.charged_units,
                   'at {:.2f} pence per message'.format(row.rate * 100),
                   smaller=True
                 ) }}
@@ -90,7 +90,7 @@
               {{ item.month }}
             {% endcall %}
             {% for counts, template_type in [
-              (item.sms_counts.0, 'sms'),
+              (item.sms_counts.0, 'parts'),
             ] %}
               {% call field(align='left') %}
                 {{ big_number(
@@ -126,7 +126,7 @@
               {% endif %}
               </ul>
             {% endcall %}
-            
+
           {% endcall %}
         </div>
       {% endif %}
@@ -140,7 +140,7 @@
       </div>
       <div class="grid-col-8">
         <p class="align-with-heading-copy">
-          What counts as 1 text message?<br />
+          What counts as 1 text message part?<br />
           See <a class="usa-link" href="{{ url_for('.pricing') }}">pricing</a>.
         </p>
       </div>
diff --git a/tests/app/main/views/test_dashboard.py b/tests/app/main/views/test_dashboard.py
index b15e55a48..ff851dfed 100644
--- a/tests/app/main/views/test_dashboard.py
+++ b/tests/app/main/views/test_dashboard.py
@@ -992,8 +992,8 @@ def test_usage_page(
 
     sms_column = normalize_spaces(annual_usage[0].text)
     assert (
-        "You have sent 251,800 messages of your 250,000 free messages allowance. You have 0 messages remaining."
-        in sms_column
+        "You have sent 251,800 text message parts of your 250,000 free message parts allowance."
+        " You have 0 message parts remaining." in sms_column
     )
     assert "$29.85 spent" not in sms_column
     assert "1,500 at 1.65 pence" not in sms_column
@@ -1029,8 +1029,8 @@ def test_usage_page_no_sms_spend(
     annual_usage = page.find_all("div", {"class": "keyline-block"})
     sms_column = normalize_spaces(annual_usage[0].text)
     assert (
-        "You have sent 1,000 messages of your 250,000 free messages allowance. You have 249,000 messages remaining."
-        in sms_column
+        "You have sent 1,000 text message parts of your 250,000 free message parts allowance."
+        " You have 249,000 message parts remaining." in sms_column
     )
     assert "$0.00 spent" not in sms_column
     assert "pence per message" not in sms_column
@@ -1106,7 +1106,7 @@ def test_usage_page_with_0_free_allowance(
     sms_column = normalize_spaces(annual_usage[0].text)
 
     assert (
-        "You have sent 251,800 messages of your 0 free messages allowance. You have"
+        "You have sent 251,800 text message parts of your 0 free message parts allowance. You have"
         in sms_column
     )
     assert "free allowance remaining" not in sms_column