Below we explain how to:
Effective texts will help your message recipients take the steps needed to secure and keep the benefits and services -they depend on. To craft an effective text:
When composing a text message, links to websites or online applications can help your recipient respond quickly.
Review your drafted hypothesis with your team to make sure everyone is aligned on your desired goals. A clear and - concise hypothesis can help you decide how to write text message + concise hypothesis can help you decide how to write text message content that provokes action.
diff --git a/app/templates/views/guides/rules-and-regulations.html b/app/templates/views/guides/rules-and-regulations.html index db06ab76e..2ea07bb73 100644 --- a/app/templates/views/guides/rules-and-regulations.html +++ b/app/templates/views/guides/rules-and-regulations.html @@ -22,7 +22,7 @@ If you do need expressed consent, consider including a pre-checked plain language opt-in (i.e. “It’s OK to text me.”) on digital forms. Be sure to ask for an up-to-date phone number and include a question about the recipient’s preferred - language for text messages if you expect to translate your text + language for text messages if you expect to translate your text messages in languages other than English. @@ -81,7 +81,7 @@There is no policy requirement for senders to communicate opt-out options, but including instructions in introductory and/or + href="../best-practices/establish-trust#as-people-receive-texts"> including instructions in introductory and/or auto-response texts on how to opt out and opt back in are effective ways to establish trust with your audience.
diff --git a/app/templates/views/message-status.html b/app/templates/views/message-status.html index 76ac9bb6a..243260531 100644 --- a/app/templates/views/message-status.html +++ b/app/templates/views/message-status.html @@ -77,7 +77,7 @@Sometimes Notify receives more detailed information from the carriers on the status of messages, and these can be found in the downloadable reports. Not all carriers provide the same level of detail regarding delivery and some delivery statutes have a slight variation in word choice. Notify includes this information in the reports to provide you as much - detail as possible. Remember, for security purposes, detailed information is only available for seven days after a + detail as possible. Remember, for security purposes, detailed information is only available for seven days after a message has been sent.