From ca10c86cbf870fcc508e7650add340dba61e2aa4 Mon Sep 17 00:00:00 2001 From: karlchillmaid Date: Fri, 15 Feb 2019 16:49:45 +0000 Subject: [PATCH] Update message state descriptions Update message state descriptions to match the agreed versions in the API documentation. Added API states for letters too. --- app/templates/views/using-notify.html | 42 ++++++++++++++++++--------- 1 file changed, 28 insertions(+), 14 deletions(-) diff --git a/app/templates/views/using-notify.html b/app/templates/views/using-notify.html index ceefd2e16..eb3ac5a7e 100644 --- a/app/templates/views/using-notify.html +++ b/app/templates/views/using-notify.html @@ -43,27 +43,41 @@ temporary failures" style="width: 100%;" > +

Message states – emails and text messages

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Created (API only)

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GOV.UK Notify has placed the message in a queue, ready to be sent to the provider. It should only remain in this state for a few seconds.

Sending

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This means that we’ve sent the message to our providers and are waiting for delivery information.

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GOV.UK Notify has sent the message to the provider. The provider will try to deliver the message to the recipient. GOV.UK Notify is waiting for delivery information.

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Pending (text messages only)

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GOV.UK Notify is waiting for more delivery information.

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Sent internationally (text messages only)

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The message was sent to an international number. The mobile networks in some countries do not provide any more delivery information.

Delivered

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You’ll see this when Notify has successfully delivered a message to user’s email inbox or phone.

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Notify won’t tell you if a user has opened or read a message.

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Sent internationally

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You’ll see this when Notify sends a text message to an international number, but mobile networks in that country don’t provide delivery receipts.

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The message was successfully delivered.

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Notify will not tell you if a user has opened or read a message.

Phone number or email address does not exist

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You’ll see this when Notify couldn’t deliver a message because the email address or phone number was wrong.

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The provider could not deliver the message because the email address or phone number was wrong.

You should remove these email addresses or phone numbers from your database.

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You’ll still be charged for text messages to numbers that don’t exist.

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You’ll still be charged for text messages to numbers that do not exist.

Inbox/phone not accepting messages right now

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You’ll see this if Notify can’t deliver an email or text message after trying for 72 hours.

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This might happen for a number of reasons. For example, the user’s inbox might be full, or their phone might be turned off.

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You can try sending the message again if you want.

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You’ll still be charged for text messages to phones that aren’t accepting messages.

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The provider could not deliver the message after trying for 72 hours.

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This can happen when the recipient’s inbox is full or their phone is off.

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You can try to send the message again.

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ou’ll still be charged for text messages to phones that are not accepting messages.

Technical failure

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A technical failure means there’s a problem between Notify and our delivery providers.

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You’ll have to try sending your messages again.

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You won’t be charged for text messages that are affected by a technical failure.

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Your message was not sent because there was a problem between Notify and the provider.

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You’ll have to try sending your messages again.

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You will not be charged for text messages that are affected by a technical failure.

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Message states – letters

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Accepted (API only)

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GOV.UK Notify has sent the letter to the provider to be printed.

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Received (API only)

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The provider has printed and dispatched the letter.

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Failed (API only)

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The only failure status that applies to letters is technical-failure.

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GOV.UK Notify had an unexpected error while sending to our printing provider.

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Receiving messages

Email replies

You can choose an email address you want replies to go to.