GOV.UK Notify has placed the message in a queue, ready to be sent to the provider. It should only remain in this state for a few seconds.
This means that we’ve sent the message to our providers and are waiting for delivery information.
+GOV.UK Notify has sent the message to the provider. The provider will try to deliver the message to the recipient. GOV.UK Notify is waiting for delivery information.
+GOV.UK Notify is waiting for more delivery information.
+The message was sent to an international number. The mobile networks in some countries do not provide any more delivery information.
You’ll see this when Notify has successfully delivered a message to user’s email inbox or phone.
-Notify won’t tell you if a user has opened or read a message.
-You’ll see this when Notify sends a text message to an international number, but mobile networks in that country don’t provide delivery receipts.
+The message was successfully delivered.
+Notify will not tell you if a user has opened or read a message.
You’ll see this when Notify couldn’t deliver a message because the email address or phone number was wrong.
+The provider could not deliver the message because the email address or phone number was wrong.
You should remove these email addresses or phone numbers from your database.
-You’ll still be charged for text messages to numbers that don’t exist.
+You’ll still be charged for text messages to numbers that do not exist.
You’ll see this if Notify can’t deliver an email or text message after trying for 72 hours.
-This might happen for a number of reasons. For example, the user’s inbox might be full, or their phone might be turned off.
-You can try sending the message again if you want.
-You’ll still be charged for text messages to phones that aren’t accepting messages.
+The provider could not deliver the message after trying for 72 hours.
+This can happen when the recipient’s inbox is full or their phone is off.
+You can try to send the message again.
+ou’ll still be charged for text messages to phones that are not accepting messages.
A technical failure means there’s a problem between Notify and our delivery providers.
-You’ll have to try sending your messages again.
-You won’t be charged for text messages that are affected by a technical failure.
+Your message was not sent because there was a problem between Notify and the provider.
+You’ll have to try sending your messages again.
+You will not be charged for text messages that are affected by a technical failure.
+GOV.UK Notify has sent the letter to the provider to be printed.
+The provider has printed and dispatched the letter.
+The only failure status that applies to letters is technical-failure.
+GOV.UK Notify had an unexpected error while sending to our printing provider.
+You can choose an email address you want replies to go to.