From c906bec3ebed5fd9ecc7e31f9bbdd3ae306c39cc Mon Sep 17 00:00:00 2001 From: Pete Herlihy Date: Tue, 7 Feb 2017 14:25:22 +0000 Subject: [PATCH] Making the feedback tickets subject unique to avoid threading in gmail Lots of tickets get rolled into a single thread and can mean we miss some tickets. This will ensure a different thread for each one. --- app/main/views/feedback.py | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/app/main/views/feedback.py b/app/main/views/feedback.py index 8bd6a7bb1..e99d6e1ba 100644 --- a/app/main/views/feedback.py +++ b/app/main/views/feedback.py @@ -96,7 +96,7 @@ def feedback(ticket_type): 'person_name': user_name, 'department_id': current_app.config.get('DESKPRO_DEPT_ID'), 'agent_team_id': current_app.config.get('DESKPRO_ASSIGNED_AGENT_TEAM_ID'), - 'subject': 'Notify feedback', + 'subject': 'Notify feedback {}'.format(user_name), 'message': feedback_msg, 'label': ticket_type, 'urgency': 10 if urgent else 1,