diff --git a/app/main/views/jobs.py b/app/main/views/jobs.py
index ba4972a3b..147078e5c 100644
--- a/app/main/views/jobs.py
+++ b/app/main/views/jobs.py
@@ -446,7 +446,10 @@ def get_job_partials(job, template):
         counts = render_template(
             'partials/count.html',
             counts=_get_job_counts(job),
-            status=filter_args['status']
+            status=filter_args['status'],
+            notifications_deleted=(
+                job['job_status'] == 'finished' and not notifications['notifications']
+            ),
         )
     service_data_retention_days = current_service.get_days_of_retention(template['template_type'])
     can_letter_job_be_cancelled = False
@@ -480,6 +483,7 @@ def get_job_partials(job, template):
             job=job,
             template=template,
             template_version=job['template_version'],
+            service_data_retention_days=service_data_retention_days,
         ),
         'status': render_template(
             'partials/jobs/status.html',
diff --git a/app/templates/partials/count.html b/app/templates/partials/count.html
index eb2990161..c66b6bff2 100644
--- a/app/templates/partials/count.html
+++ b/app/templates/partials/count.html
@@ -1,5 +1,18 @@
+{% from "components/big-number.html" import big_number %}
 {% from "components/pill.html" import pill %}
 
-<div class="bottom-gutter ajax-block-container">
-  {{ pill(counts, request.args.get('status', '')) }}
+<div class="ajax-block-container">
+  {% if notifications_deleted %}
+    <div class="grid-row bottom-gutter-1-2">
+      {% for label, query_param, url, count in counts %}
+        <div class="column-one-quarter">
+          {{ big_number(count, label, smaller=True) }}
+        </div>
+      {% endfor %}
+    </div>
+  {% else %}
+    <div class="bottom-gutter">
+      {{ pill(counts, request.args.get('status', '')) }}
+    </div>
+  {% endif %}
 </div>
diff --git a/app/templates/partials/jobs/notifications.html b/app/templates/partials/jobs/notifications.html
index 7ff70cc7f..29ee92311 100644
--- a/app/templates/partials/jobs/notifications.html
+++ b/app/templates/partials/jobs/notifications.html
@@ -28,7 +28,7 @@
       {% if template.template_type == 'letter' %}
         <div class="keyline-block bottom-gutter-1-2">
       {% endif %}
-        {% if percentage_complete < 100 %}
+        {% if percentage_complete < 100 and job.job_status != 'finished' %}
           <p class="{% if template.template_type != 'letter' %}bottom-gutter{% endif %} hint">
             Report is {{ "{:.0f}%".format(percentage_complete * 0.99) }} complete…
           </p>
@@ -47,7 +47,7 @@
         notifications,
         caption=uploaded_file_name,
         caption_visible=False,
-        empty_message="No messages to show",
+        empty_message='These messages have been deleted because they were sent more than {} days ago'.format(service_data_retention_days) if job.job_status == 'finished' else 'No messages to show yet…',
         field_headings=[
           'Recipient',
           'Status'
diff --git a/tests/app/main/views/test_jobs.py b/tests/app/main/views/test_jobs.py
index 0b386baae..6c4c1da76 100644
--- a/tests/app/main/views/test_jobs.py
+++ b/tests/app/main/views/test_jobs.py
@@ -294,7 +294,63 @@ def test_should_show_job_in_progress(
         service_id=service_one['id'],
         job_id=fake_uuid,
     )
-    assert page.find('p', {'class': 'hint'}).text.strip() == 'Report is 50% complete…'
+    assert [
+        normalize_spaces(link.text)
+        for link in page.select('.pill a')
+    ] == [
+        '10 sending', '0 delivered', '0 failed'
+    ]
+    assert page.select_one('p.hint').text.strip() == 'Report is 50% complete…'
+
+
+def test_should_show_job_without_notifications(
+    client_request,
+    service_one,
+    active_user_with_permissions,
+    mock_get_service_template,
+    mock_get_job_in_progress,
+    mocker,
+    mock_get_notifications_with_no_notifications,
+    mock_get_service_data_retention,
+    fake_uuid,
+):
+    page = client_request.get(
+        'main.view_job',
+        service_id=service_one['id'],
+        job_id=fake_uuid,
+    )
+    assert [
+        normalize_spaces(link.text)
+        for link in page.select('.pill a')
+    ] == [
+        '10 sending', '0 delivered', '0 failed'
+    ]
+    assert page.select_one('p.hint').text.strip() == 'Report is 50% complete…'
+    assert page.select_one('tbody').text.strip() == 'No messages to show yet…'
+
+
+def test_should_show_old_job(
+    client_request,
+    service_one,
+    active_user_with_permissions,
+    mock_get_service_template,
+    mock_get_job,
+    mocker,
+    mock_get_notifications_with_no_notifications,
+    mock_get_service_data_retention,
+    fake_uuid,
+):
+    page = client_request.get(
+        'main.view_job',
+        service_id=service_one['id'],
+        job_id=fake_uuid,
+    )
+    assert not page.select('.pill a')
+    assert not page.select('p.hint')
+    assert not page.select('a[download]')
+    assert page.select_one('tbody').text.strip() == (
+        'These messages have been deleted because they were sent more than 7 days ago'
+    )
 
 
 @freeze_time("2016-01-01 11:09:00.061258")
diff --git a/tests/conftest.py b/tests/conftest.py
index b78bb5ce6..7dcf601d9 100644
--- a/tests/conftest.py
+++ b/tests/conftest.py
@@ -1818,7 +1818,8 @@ def mock_get_job_in_progress(mocker, api_user_active):
         return {"data": job_json(
             service_id, api_user_active, job_id=job_id,
             notification_count=10,
-            notifications_requested=5
+            notifications_requested=5,
+            job_status='processing',
         )}
 
     return mocker.patch('app.job_api_client.get_job', side_effect=_get_job)