diff --git a/app/templates/views/email-not-received.html b/app/templates/views/email-not-received.html
index 98f58f802..2e40bc47f 100644
--- a/app/templates/views/email-not-received.html
+++ b/app/templates/views/email-not-received.html
@@ -11,9 +11,7 @@
   <div class="column-two-thirds">
     <h1 class="heading-large">Resend email link</h1>
 
-    <p> Email messages sometimes take a few minutes to arrive. If you do not recieve the email, you can resend it.</p>
-    <p> If you no longer have access to the email address you registered for this service, speak to your service manager to reset the email.</p>
-
+    <p>Emails sometimes take a few minutes to arrive. If you do not receive an email link, Notify can send you a new one.</p>
     <p>
       {{ govukButton({
         "element": "a",
@@ -22,6 +20,14 @@
       }) }}
     </p>
 
+    <h2 class="heading-medium">If your email address has changed</h2>
+    <p>You’ll need to:</p>
+    <ul class="govuk-list govuk-list--bullet">
+      <li>find a member of your team who has permission to manage settings, team and usage</li>
+      <li>ask them to change the email address for your account</li>
+      <li>select <span class="govuk-body govuk-!-font-weight-bold">Resend email link</span></li>
+    </ul>
+
   </div>
 </div>
 
diff --git a/app/templates/views/re-validate-email-sent.html b/app/templates/views/re-validate-email-sent.html
index 6bc122740..6394c3a85 100644
--- a/app/templates/views/re-validate-email-sent.html
+++ b/app/templates/views/re-validate-email-sent.html
@@ -10,10 +10,9 @@
 <div class="grid-row">
   <div class="column-two-thirds">
     <h1 class="heading-large">{{ title }}</h1>
-    <p>For security reasons we need to check if you still have access to your email.
-    Hence, we have emailed you a link to sign in to Notify.</p>
-    <p>If your email address has changed, ask a member of your team to update your email address. Then click re-send.</p>
-    <p>Clicking the link will open Notify in a new browser window, so you can close this one.</p>
+    <p>For security, we need to check if you still have access to your email address.</p>
+    <p>We’ve sent you a link to sign in to Notify. The link will open in a new browser window, so you can close this one.</p>
+
     {{ page_footer(
       secondary_link=url_for('main.email_not_received'),
       secondary_link_text='Not received an email?'
diff --git a/app/templates/views/verification-not-received.html b/app/templates/views/verification-not-received.html
index 55f507afd..a24eca45f 100644
--- a/app/templates/views/verification-not-received.html
+++ b/app/templates/views/verification-not-received.html
@@ -11,18 +11,24 @@
   <div class="column-two-thirds">
     <h1 class="heading-large">Resend security code</h1>
 
-    <p>Text messages sometimes take a few minutes to arrive. If you do not receive the text message, you can resend it.</p>
+    <p>Text messages sometimes take a few minutes to arrive. If you do not receive a security code, Notify can send you a new one.</p>
+    <p>
+      {{ govukButton({
+        "element": "a",
+        "text": "Resend security code",
+        "href": url_for('main.check_and_resend_verification_code')
+      }) }}
+    </p>
 
-    <p>If you no longer have access to the phone with the number you registered for this service, speak to your service manager to reset the number.</p>
-
-
-      <p>
-        {{ govukButton({
-          "element": "a",
-          "text": "Resend security code",
-          "href": url_for('main.check_and_resend_verification_code')
-        }) }}
-      </p>
+    <h2 class="heading-medium">If your mobile number has changed</h2>
+    <p>You’ll need to:</p>
+    <ul class="govuk-list govuk-list--bullet">
+      <li>find a member of your team who has permission to manage settings, team and usage</li>
+      <li>ask them to change the mobile number for your account</li>
+      <li>select <span class="govuk-body govuk-!-font-weight-bold">Resend security code</span></li>
+    </ul>
+  </div>
+</div>
   </div>
 </div>