diff --git a/app/__init__.py b/app/__init__.py
index 3345c1cb4..7e0f9229b 100644
--- a/app/__init__.py
+++ b/app/__init__.py
@@ -431,7 +431,9 @@ def format_notification_status_as_field_status(status, notification_type):
     ).get(status, 'error')
 
 
-def format_notification_status_as_url(status):
+def format_notification_status_as_url(status, notification_type):
+    if notification_type == 'letter':
+        return None
     url = partial(url_for, "main.using_notify")
     return {
         'technical-failure': url(_anchor='technical-failure'),
diff --git a/app/assets/stylesheets/views/notification.scss b/app/assets/stylesheets/views/notification.scss
index 08def6684..e26268f56 100644
--- a/app/assets/stylesheets/views/notification.scss
+++ b/app/assets/stylesheets/views/notification.scss
@@ -15,4 +15,9 @@
 
   }
 
+  &-cancelled {
+    @include bold-19;
+    color: $error-colour;
+  }
+
 }
diff --git a/app/main/views/notifications.py b/app/main/views/notifications.py
index f1e594357..fe454b8e5 100644
--- a/app/main/views/notifications.py
+++ b/app/main/views/notifications.py
@@ -76,6 +76,7 @@ def view_notification(service_id, notification_id):
     return render_template(
         'views/notifications/notification.html',
         finished=(notification['status'] in (DELIVERED_STATUSES + FAILURE_STATUSES)),
+        notification_status=notification['status'],
         uploaded_file_name='Report',
         template=template,
         job=job,
@@ -89,6 +90,7 @@ def view_notification(service_id, notification_id):
         partials=get_single_notification_partials(notification),
         created_by=notification.get('created_by'),
         created_at=notification['created_at'],
+        updated_at=notification['updated_at'],
         help=get_help_argument(),
         estimated_letter_delivery_date=get_letter_timings(
             notification['created_at'],
diff --git a/app/templates/components/table.html b/app/templates/components/table.html
index 9ab0124a3..2c43ecbe2 100644
--- a/app/templates/components/table.html
+++ b/app/templates/components/table.html
@@ -154,7 +154,7 @@
       align='right'
     ) %}
       {% if displayed_on_single_line %}<span class="align-with-message-body">{% endif %}
-      {% if notification.status|format_notification_status_as_url %}
+      {% if notification.status|format_notification_status_as_url(notification.notification_type) %}
         <a href="{{ notification.status|format_notification_status_as_url }}">
       {% endif %}
       {% if notification['notification_type'] != "letter" or notification.status == 'virus-scan-failed' %}
@@ -162,12 +162,19 @@
           notification.template.template_type
         ) }}
       {% endif %}
-      {% if notification.status|format_notification_status_as_url %}
+      {% if notification.notification_type == "letter" and notification.status == 'permanent-failure' %}
+        Cancelled
+      {% endif %}
+      {% if notification.status|format_notification_status_as_url(notification.notification_type) %}
         </a>
       {% endif %}
       <span class="status-hint">
         {% if notification['notification_type'] == "letter" %}
-          {{ notification.created_at|format_datetime_short }}
+          {% if notification.status == 'permanent-failure' %}
+            {{ (notification.updated_at)|format_datetime_short }}
+          {% else %}
+            {{ (notification.created_at)|format_datetime_short }}
+          {% endif %}
         {% else %}
           {{ notification.status|format_notification_status_as_time(
             notification.created_at|format_datetime_short,
diff --git a/app/templates/partials/notifications/status.html b/app/templates/partials/notifications/status.html
index 0886ca352..d90e82462 100644
--- a/app/templates/partials/notifications/status.html
+++ b/app/templates/partials/notifications/status.html
@@ -1,12 +1,12 @@
 <div class="ajax-block-container">
   <p class="notification-status {{ notification.status|format_notification_status_as_field_status(notification.notification_type) }}">
-    {% if notification.status|format_notification_status_as_url %}
-      <a href="{{ notification.status|format_notification_status_as_url }}">
+    {% if notification.status|format_notification_status_as_url(notification.notification_type) %}
+      <a href="{{ notification.status|format_notification_status_as_url(notification.notification_type) }}">
     {% endif %}
     {{ notification.status|format_notification_status(
       notification.template.template_type
     ) }}
-    {% if notification.status|format_notification_status_as_url %}
+    {% if notification.status|format_notification_status_as_url(notification.notification_type) %}
       </a>
     {% endif %}
     {% if sent_with_test_key %}
diff --git a/app/templates/views/notifications/notification.html b/app/templates/views/notifications/notification.html
index b7ba44d04..2c2e9788a 100644
--- a/app/templates/views/notifications/notification.html
+++ b/app/templates/views/notifications/notification.html
@@ -35,15 +35,21 @@
     </p>
 
     {% if template.template_type == 'letter' %}
-      <p>
-        Postage: {{ postage }} class
-      </p>
-      <p>
-        Estimated delivery date: {{ estimated_letter_delivery_date|string|format_date_short }}
-      </p>
-      <p class="bottom-gutter">
-        <a href="{{ url_for('main.view_letter_notification_as_preview', service_id=current_service.id, notification_id=notification_id, filetype='pdf') }}" download>Download as a PDF</a>
-      </p>
+      {% if notification_status == 'permanent-failure' %}
+        <p class="notification-status-cancelled">
+          Cancelled {{ updated_at|format_datetime_short }}
+        </p>
+      {% else %}
+        <p>
+          Postage: {{ postage }} class
+        </p>
+        <p>
+          Estimated delivery date: {{ estimated_letter_delivery_date|string|format_date_short }}
+        </p>
+        <p class="bottom-gutter">
+          <a href="{{ url_for('main.view_letter_notification_as_preview', service_id=current_service.id, notification_id=notification_id, filetype='pdf') }}" download>Download as a PDF</a>
+        </p>
+      {% endif %}
     {% endif %}
 
     {{ template|string }}
diff --git a/tests/app/main/views/test_activity.py b/tests/app/main/views/test_activity.py
index 1f5e312ca..e9727f171 100644
--- a/tests/app/main/views/test_activity.py
+++ b/tests/app/main/views/test_activity.py
@@ -542,10 +542,11 @@ def test_big_numbers_and_search_dont_show_for_letters(
 
 @freeze_time("2017-09-27 16:30:00.000000")
 @pytest.mark.parametrize(
-    "message_type, hint_status_visible", [
-        ('email', True),
-        ('sms', True),
-        ('letter', False)
+    "message_type, status, expected_hint_status, single_line", [
+        ('email', 'delivered', 'Delivered 27 September at 5:31pm', True),
+        ('sms', 'delivered', 'Delivered 27 September at 5:31pm', True),
+        ('letter', 'delivered', '27 September at 5:30pm', True),
+        ('letter', 'permanent-failure', 'Cancelled 27 September at 5:31pm', False),
     ]
 )
 def test_sending_status_hint_does_not_include_status_for_letters(
@@ -555,10 +556,12 @@ def test_sending_status_hint_does_not_include_status_for_letters(
     mock_get_service_statistics,
     mock_get_service_data_retention_by_notification_type,
     message_type,
-    hint_status_visible,
+    status,
+    expected_hint_status,
+    single_line,
     mocker
 ):
-    mock_get_notifications(mocker, True, diff_template_type=message_type)
+    mock_get_notifications(mocker, True, diff_template_type=message_type, noti_status=status)
 
     page = client_request.get(
         'main.view_notifications',
@@ -566,10 +569,8 @@ def test_sending_status_hint_does_not_include_status_for_letters(
         message_type=message_type
     )
 
-    if message_type == 'letter':
-        assert normalize_spaces(page.select(".align-with-message-body")[0].text) == "27 September at 5:30pm"
-    else:
-        assert normalize_spaces(page.select(".align-with-message-body")[0].text) == "Delivered 27 September at 5:31pm"
+    assert normalize_spaces(page.select(".table-field-right-aligned")[0].text) == expected_hint_status
+    assert bool(page.select('.align-with-message-body')) is single_line
 
 
 @pytest.mark.parametrize("is_precompiled_letter,expected_hint", [
diff --git a/tests/app/main/views/test_notifications.py b/tests/app/main/views/test_notifications.py
index 5a6bdd418..82fc55e22 100644
--- a/tests/app/main/views/test_notifications.py
+++ b/tests/app/main/views/test_notifications.py
@@ -174,6 +174,41 @@ def test_notification_page_shows_page_for_letter_notification(
         )
 
 
+@freeze_time("2016-01-01 01:01")
+def test_notification_page_shows_cancelled_letter(
+    client_request,
+    mocker,
+    fake_uuid,
+):
+
+    mock_get_notification(
+        mocker,
+        fake_uuid,
+        template_type='letter',
+        notification_status='permanent-failure',
+    )
+    mocker.patch(
+        'app.main.views.notifications.get_page_count_for_letter',
+        return_value=1
+    )
+
+    page = client_request.get(
+        'main.view_notification',
+        service_id=SERVICE_ONE_ID,
+        notification_id=fake_uuid,
+    )
+
+    assert normalize_spaces(page.select('main p')[0].text) == (
+        'sample template sent by Test User on 1 January at 1:01am'
+    )
+    assert normalize_spaces(page.select('main p')[1].text) == (
+        'Cancelled 1 January at 1:02am'
+    )
+    assert not page.select('p.notification-status')
+
+    assert page.select_one('main img')['src'].endswith('.png?page=1')
+
+
 @freeze_time("2016-01-01 01:01")
 def test_notification_page_shows_page_for_first_class_letter_notification(
     client_request,