Don’t deep link to our support form

By deep linking to the support form we skip the question that asks if
someone is a member of the public.

This seems like a helpful thing when we’re directing people to where
they can ask for document download to be switched on. But what I think
is happening (backed up from one example I can see in Kibana):

1. Someone searches for something like ‘email GOV.UK’
2. They land on https://www.notifications.service.gov.uk/features/email
3. They scan the page and think, hmm not sure what this is, I’m not
   seeing what I’m looking for here…
4. …but aha, there’s a link that says ‘contact us’
5. They click it and land on
   https://www.notifications.service.gov.uk/support/ask-question-give-feedback
   which has a nice big box to type in

This commit removes these deep links from non-logged-in pages, so that
everyone has to go through the ‘are you a member of the public’ question
before they get to the big typey box.
This commit is contained in:
Chris Hill-Scott
2020-05-19 12:03:11 +01:00
parent 84dedb9cae
commit ba41057679
4 changed files with 8 additions and 8 deletions

View File

@@ -11,24 +11,24 @@
<p>The GOV.UK Notify roadmap shows the things were working on and when we hope to have them ready for you to use.</p>
<p>Notify is in public beta. This means its fully operational and supported, but were still adding new features. The roadmap is a guide to what we have planned, but some things might change.</p>
<p>You can <a class="govuk-link govuk-link--no-visited-state" href="{{url_for('.feedback', ticket_type='ask-question-give-feedback')}}">contact us</a> if you have any questions about the roadmap or suggestions for new features.</p>
<p>You can <a class="govuk-link govuk-link--no-visited-state" href="{{url_for('.support')}}">contact us</a> if you have any questions about the roadmap or suggestions for new features.</p>
<h2 class="heading-medium">January to March 2020</h2>
<ul class="list list-bullet">
<li>Let services send letters to international addresses</li>
<li>Automate the removal of inactive users and API keys</li>
</ul>
<h2 class="heading-medium">April to June 2020</h2>
<ul class="list list-bullet">
<li>Use two-factor authentication to protect files sent by email</li>
<li>Let services attach forms to letter templates</li>
</ul>
<h2 class="heading-medium">July to September 2020</h2>
<ul class="list list-bullet">
<li>Add large print letter templates</li>
<li>Add multilingual letter templates so services can provide information in several languages</li>
@@ -39,7 +39,7 @@
<h2 class="heading-medium">October 2020 onwards</h2>
<ul class="list list-bullet">
<li>Start sending emails from NHS and Parliament email addresses</li>
<li>Add a link shortening service</li>
<li>Specify an expiry period for undeliverable text messages</li>