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Don’t deep link to our support form

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By deep linking to the support form we skip the question that asks if
someone is a member of the public.

This seems like a helpful thing when we’re directing people to where
they can ask for document download to be switched on. But what I think
is happening (backed up from one example I can see in Kibana):

1. Someone searches for something like ‘email GOV.UK’
2. They land on https://www.notifications.service.gov.uk/features/email
3. They scan the page and think, hmm not sure what this is, I’m not
   seeing what I’m looking for here…
4. …but aha, there’s a link that says ‘contact us’
5. They click it and land on
   https://www.notifications.service.gov.uk/support/ask-question-give-feedback
   which has a nice big box to type in

This commit removes these deep links from non-logged-in pages, so that
everyone has to go through the ‘are you a member of the public’ question
before they get to the big typey box.
This commit is contained in:
Chris Hill-Scott
2020-05-19 12:03:11 +01:00
parent 84dedb9cae
commit ba41057679
4 changed files with 8 additions and 8 deletions
Download Patch File Download Diff File Expand all files Collapse all files

2
app/templates/views/features/emails.html
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@@ -35,7 +35,7 @@
<!--<li>you can track when the recipient downloads your document</li>-->
<li>email attachments are often marked as spam</li>
</ul>
<p><a class="govuk-link govuk-link--no-visited-state" href="{{ url_for('.feedback', ticket_type='ask-question-give-feedback') }}">Contact us</a> if you want to send files by email.</p>
<p><a class="govuk-link govuk-link--no-visited-state" href="{{ url_for('.support') }}">Contact us</a> if you want to send files by email.</p>
<p>Read our <a class="govuk-link govuk-link--no-visited-state" href="{{ url_for('.documentation') }}">API documentation</a> for more information.</p>
<h3 class="heading heading-small" id="reply-to">Add a reply-to address</h3>

2
app/templates/views/features/text-messages.html
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@@ -24,7 +24,7 @@
<h3 class="heading heading-small" id="receive">Receive text messages</h3>
<p>Let people send messages to your service or reply to your texts.</p>
<p>You can see and reply to the messages you receive when you sign in to Notify. If you’re using our API, you can set up your own automated processes to manage replies.</p>
<p><a class="govuk-link govuk-link--no-visited-state" href="{{ url_for('.feedback', ticket_type='ask-question-give-feedback') }}">Contact us</a> to request a unique number for text message replies.</p>
<p><a class="govuk-link govuk-link--no-visited-state" href="{{ url_for('.support') }}">Contact us</a> to request a unique number for text message replies.</p>
<h3 class="heading heading-small" id="sender">Show people who your texts are from</h3>
<p>When you send a text message with Notify, the sender name tells people who it's from.</p>