Features
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GOV.UK Notify helps government services to:
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With GOV.UK Notify, you can:
- send emails
- send and receive text messages (UK and internationally)
- send letters
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You can use Notify if you’re running a service in:
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- - central government
- - a local authority
- - the NHS
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You don’t need any technical knowledge to use Notify.
Create an account for free and try it yourself.
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Customise your messages
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With Notify, you control the content and format of your messages. You can:
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Create messages quickly and easily
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Without any technical knowledge, you can:
- - customise the content of your messages
- - change the formatting of emails and letters
- - create and update templates in real time
- - add your own branding
- - choose your text message sender name
- - choose an email account for users to reply to
+ - create your own message templates
+ - change how messages are formatted
- preview messages before you send them
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Send messages when you want to
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You can send messages straight away, or schedule them in advance.
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Service levels
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Notify commits to:
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Customise your branding
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You control how your messages look when you send them through Notify. You can:
- - sending 95% of emails and text messages within 10 seconds
- - sending letters by 3pm the next working day (if you submit it through Notify before 5pm)
+ - use your organisation’s own branding
+ - choose the name that emails and text messages come from
+ - choose the email address that users reply to
+ - get a unique phone number for text message replies
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See your activity
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Send messages in bulk or individually
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With Notify, you can:
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+ - send bulk messages to lots of users
+ - send personalised messages to individual users
+ - schedule messages to be sent at a particular time
+ - send messages automatically through our API
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Track your activity
Through the Notify dashboard, you can:
- check the delivery status of any emails and text messages
- see a real-time dashboard of your activity
- view your usage and reports
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Send messages in bulk or individually
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With Notify, you can:
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- - upload files with all your user data
- - send bulk messages to users
- - send messages to specific users
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Manage user permissions
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Manage your team
Through the Notify dashboard, you can:
- - set different permission levels for different team members
- - invite contractors to use Notify
+ - set permission levels for different team members
+ - invite new users (including people without a government email address)
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Send messages reliably
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Notify commits to:
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+ - sending 95% of emails and text messages within 10 seconds
+ - sending letters by 3pm the next working day (if you submit it through Notify before 5pm)
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Automate your messages
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You can integrate with our API to automatically send messages through Notify when relevant data changes in your systems.
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This means you don’t have to manually download data from your system and upload it to Notify to send a message.
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Check our code libraries for more information on how to integrate with Notify.
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Reliable and resilient
Notify sends messages through multiple providers. If one provider fails, Notify automatically switches to another so that your messages aren’t affected.
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You can check how Notify is performing.
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