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Merge branch 'main' into 2104-join-notify

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Beverly Nguyen
2024-12-04 14:16:31 -08:00
parent 8672960871 8e896eb57a
commit a6a1aa0453
38 changed files with 752 additions and 361 deletions
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app/templates/views/about/about.html
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{% extends "base.html" %}
{% set page_title = "About notify" %}
{% set page_title = "About Notify" %}
{% block per_page_title %}
{{page_title}}
{% endblock %}
{% block content_column_content %}
<!-- {% with title=page_title %}{% include "components/best-practices/nav_breadcrumb.html" %}{% endwith %} -->
<section class="usa-prose">
<h1>{{page_title}}</h1>
<p>Notify.gov is a text messaging service built by and for the government. We help agencies communicate more
@@ -17,8 +16,9 @@
<li>Meet people where they are</li>
<li>More effectively deliver program outcomes</li>
<li>Save administrative costs</li>
<li>Implement <a href="https://digital.gov/resources/delivering-digital-first-public-experience/"
target="_blank">21st Century IDEA</a> and other directives</li>
<li>Implement <a class="use-link usa-link--external"
href="https://digital.gov/resources/delivering-digital-first-public-experience/" target="_blank">21st Century
IDEA</a> and other directives</li>
</ul>
<p>Notify.gov is an easy-to-use, web-based platform. It requires no technical expertise or system integration — users
can create an account and get started within minutes. We take the security and privacy of messaging data seriously
@@ -68,10 +68,8 @@
</li>
{% endfor %}
</ul>
<p><a href="/about/join-notify">See if Notify is right for you</a></p>
<p>Notify.gov is a product of the <a href="#" target="_blank">Public Benefits Studio</a>, a product accelerator inside
<p><a href="/join-notify">See if Notify is right for you</a></p>
<p>Notify.gov is a product of the <a href="#">Public Benefits Studio</a>, a product accelerator inside
the federal government. </p>
</section>
{% endblock %}
app/templates/views/about/security.html
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{% extends "base.html" %}
{% import "components/nav_breadcrumb.html" as breadcrumbs %}
{% set page_title = "Security" %}
{% block per_page_title %}
{{page_title}}
{% endblock %}
{% block content_column_content %}
{{ breadcrumbs.breadcrumb(page_title, "About", "main.about_notify") }}
<section class="usa-prose">
<h1>{{page_title}}</h1>
<p class="font-sans-lg text-base">Notify.gov is built for the needs of government agencies with fundamental system
security processes in place to:
</p>
<ul>
<li>protect user data</li>
<li>keep systems secure</li>
<li>manage risks around information</li>
</ul>
<p>
Notify.gov operates under a full three-year <a class="use-link usa-link--external"
href="https://digital.gov/resources/an-introduction-to-ato/" target="_blank">Authority-to-Operate (ATO)</a>. This
federal security authorization process leverages security
controls provided by National Institute of Standards and Technology (NIST).
</p>
<p>
Our infrastructure runs on <a class="use-link usa-link--external" href="https://www.cloud.gov/"
target="_blank">cloud.gov</a> and utilizes several
services through Amazon Web
Services (AWS), including <a class="use-link usa-link--external" href="https://aws.amazon.com/sns/" target="_blank">
AWS SNS </a> for sending SMS
messages.
</p>
<p>For more information about the Notify.gov infrastructure, contact us at <a
href="mailto:notify-support@gsa.gov">notify-support@gsa.gov</a>.</p>
<h2>Data</h2>
<p>
On Notify.gov, data is encrypted both in transit and at rest. To send a message, agencies upload a spreadsheet of
phone numbers and other necessary data from their existing data management system.
</p>
<p>
Notify.gov is not a system of record, so it does not have a System of Records Notice (SORN). Agencies are
responsible for managing their data outside of Notify.gov.
</p>
<h3>Data retention</h3>
<p>
Any data uploads that have recipient data are held for seven calendar days; personally identifiable information
(PII) is never stored in Notify’s database.
</p>
<h2>Multi-Factor Authentication</h2>
<p>
Notify.gov uses <a class="use-link usa-link--external" href="https://login.gov/what-is-login/"
target="_blank">Login.gov</a> for enhanced security.
Login.gov is an extra layer of security created by the government that uses multi-factor authentication and stronger
passwords to protect your account.
</p>
<p>
To access Notify.gov, users will use a Login.gov account associated with their agency (.gov) email with one of the
<a class="use-link usa-link--external" href="https://login.gov/help/get-started/authentication-methods/"
target="_blank">multi-factor authentication
methods</a> offered through Login.gov.
</p>
</section>
{% endblock %}
app/templates/views/about/why-text-messaging.html
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{% extends "base.html" %}
{% import "components/nav_breadcrumb.html" as breadcrumbs %}
{% set page_title = "Why text messaging" %}
{% block per_page_title %}
{{page_title}}
{% endblock %}
{% block content_column_content %}
{{ breadcrumbs.breadcrumb(page_title, "About", "main.about_notify") }}
<section class="usa-prose">
<h1>{{page_title}}</h1>
<h2 id="reach-people-using-a-common-method">Reach people using a common method</h2>
<p>
Confusing or <a class="use-link usa-link--external"
href="https://kffhealthnews.org/news/tougher-returned-mail-policies-add-to-medicaid-enrollment-drop/"
target="_blank">unreceived notifications</a> are one of the largest barriers to people getting and keeping
benefits. The typical ways the government communicates with people often fall short. Low income households are more
likely to experience housing instability, which means paper mail, already slow, can easily be missed.
</p>
<p>
<a class="use-link usa-link--external"
href="https://www.pewresearch.org/internet/fact-sheet/mobile/?tabItem=64e32376-5a21-4b1d-8f8b-5f92406db984"
target="_blank">Pew Research shows that nearly all adults in the US have a cell phone.</a> Reliance on smartphones
for online access is especially common among Americans with lower household incomes and those with lower levels of
formal education. Of those earning less than $30,000 a year, 28% say their mobile phone is the sole method to
digitally connect.
</p>
<p>
This means that for many people who rely on government services, cell phones may be the most reliable place to meet
people where they already are.
</p>
<h2 id="improve-customer-experience">Improve customer experience</h2>
<p>
Text messages can deliver concise information and drive an audience to take action quickly. Timely reminders sent
via text message have been proven to decrease re-enrollment churn and save money for administering agencies.
</p>
<p>
Texting not only helps programs reach people using a nearly-universal communication method, it is a cost effective
way to do so. With Notify.gov <a href="#">you can get started for free</a>, allowing you to try out
texting to complement your existing communications and outreach strategies.
</p>
<h2 id="what-texting-is-best-for">What texting is best for</h2>
<p>
Agencies, like you, are already using Notify.gov to text about the following programs.
</p>
{% set card_contents = [
{
"image_src": asset_url('images/calendar.svg'),
"card_heading": "Reminders",
"p_text": "In a text bubble // Your Quality Control food phone interview is on ((date)) at ((time)). Failure to
attend may lead to closure of your benefits. Call 1-800-222-3333 with questions.",
"alt_text": "reminder text example"
},
{
"image_src": asset_url('images/alert.svg'),
"card_heading": "Alerts to take action",
"p_text": "In a text bubble // Your household's Medicaid coverage is expiring. To keep getting Medicaid, you must
complete your renewal by ((date)). You can renew online at dhs.state.gov…",
"alt_text": "alerts text example"
},
{
"image_src": asset_url('images/alarm.svg'),
"card_heading": "Important status updates",
"p_text": "In a text bubble // Your passport has been issued at the Los Angeles Passport Agency. Please come to the
desk between 1:30pm and 2:30pm today to pick up your passport…",
"alt_text": "status update text example"
},
] %}
{% for item in card_contents %}
<div class="radius-lg border-2px maxw-tablet">
<div class="grid-row grid-gap-4 padding-4 padding-y-3 flex-align-center">
<div class="grid-col flex-3">
<p><b>{{item.card_heading}}</b></p>
<p>{{item.p_text}}</p>
</div>
{% if item.image_src %}
<img src="{{item.image_src}}" alt="{{ item.alt_text }}" class="height-15" />
{% endif %}
</div>
</div>
{% endfor %}
</section>
{% endblock %}