diff --git a/app/main/views/send.py b/app/main/views/send.py
index f263126d1..5e6f5b60c 100644
--- a/app/main/views/send.py
+++ b/app/main/views/send.py
@@ -54,13 +54,24 @@ def get_example_csv_rows(template, use_example_as_example=True, submitted_fields
         'sms': ['07700 900321'] if use_example_as_example else [validate_and_format_phone_number(
             current_user.mobile_number, human_readable=True
         )],
-        'letter': [current_user.name] + [
-            (submitted_fields or {}).get(key, 'example' if use_example_as_example else key)
-            for key in first_column_headings['letter'][1:]
+        'letter': [
+            (submitted_fields or {}).get(
+                key, get_example_letter_address(key) if use_example_as_example else key
+            )
+            for key in first_column_headings['letter']
         ]
     }[template.template_type] + get_example_csv_fields(template.placeholders, use_example_as_example, submitted_fields)
 
 
+def get_example_letter_address(key):
+    return {
+        'address line 1': 'A. Name',
+        'address line 2': '123 Example Street',
+        'address line 3': 'Example town',
+        'postcode': 'XM4 5HQ'
+    }.get(key, '')
+
+
 @main.route("/services/<service_id>/send/<template_type>", methods=['GET'])
 @login_required
 @user_has_permissions('view_activity',
diff --git a/app/templates/views/send-test.html b/app/templates/views/send-test.html
index 0ce9d9a0c..4f8fa4980 100644
--- a/app/templates/views/send-test.html
+++ b/app/templates/views/send-test.html
@@ -51,7 +51,7 @@
     ) %}
       {% for column in item %}
         {% call field() %}
-          {% if loop.index > 1 %}
+          {% if loop.index > 1 or template.template_type == 'letter' %}
             <label class="visuallyhidden" for="placeholder-field-{{ loop.index }}">{{ column }}</label>
             <input class="form-control form-control-1-1 " data-module="" name="{{ column }}" rows="8" type="text" value="" id="placeholder-field-{{ loop.index }}">
           {% else %}