diff --git a/app/templates/views/check/row-errors.html b/app/templates/views/check/row-errors.html
index 4a2f5bf1d..6d76e0c91 100644
--- a/app/templates/views/check/row-errors.html
+++ b/app/templates/views/check/row-errors.html
@@ -25,10 +25,10 @@
     {% call banner_wrapper(type='dangerous') %}
       {% if row_errors|length == 1 %}
         <h1 class='banner-title' data-module="track-error" data-error-type="Bad rows" data-error-label="{{ upload_id }}">
-          There is a problem with {{ original_file_name }}
+          There’s a problem with {{ original_file_name }}
         </h1>
         <p>
-          You need to {{ row_errors[0] }}
+          You need to {{ row_errors[0] }}.
         </p>
       {% else %}
         <h1 class='banner-title' data-module="track-error" data-error-type="Bad rows" data-error-label="{{ upload_id }}">
diff --git a/app/utils.py b/app/utils.py
index 84e457a9c..3bd002238 100644
--- a/app/utils.py
+++ b/app/utils.py
@@ -134,16 +134,18 @@ def get_errors_for_csv(recipients, template_type):
     if any(recipients.rows_with_message_too_long):
         number_of_rows_with_message_too_long = len(list(recipients.rows_with_message_too_long))
         if 1 == number_of_rows_with_message_too_long:
-            errors.append("shorten your message in 1 row")
+            errors.append("shorten the message in 1 row")
         else:
-            errors.append("shorten your messages in {} rows".format(number_of_rows_with_message_too_long))
+            errors.append("shorten the messages in {} rows".format(number_of_rows_with_message_too_long))
 
     if any(recipients.rows_with_empty_message):
         number_of_rows_with_empty_message = len(list(recipients.rows_with_empty_message))
         if 1 == number_of_rows_with_empty_message:
-            errors.append("add content to empty message in 1 row")
+            errors.append("check you have content for the empty message in 1 row")
         else:
-            errors.append("add content to empty messages in {} rows".format(number_of_rows_with_empty_message))
+            errors.append("check you have content for the empty messages in {} rows".format(
+                number_of_rows_with_empty_message
+            ))
 
     return errors
 
diff --git a/tests/app/main/test_errors_for_csv.py b/tests/app/main/test_errors_for_csv.py
index f3b05ee9f..3e1fc3add 100644
--- a/tests/app/main/test_errors_for_csv.py
+++ b/tests/app/main/test_errors_for_csv.py
@@ -64,28 +64,28 @@ MockRecipients = namedtuple(
             {}, {}, {3}, [],
             'sms',
             [
-                'shorten your message in 1 row'
+                'shorten the message in 1 row'
             ]
         ),
         (
             {}, {}, {3, 12}, [],
             'sms',
             [
-                'shorten your messages in 2 rows'
+                'shorten the messages in 2 rows'
             ]
         ),
         (
             {}, {}, {}, {2},
             'sms',
             [
-                'add content to empty message in 1 row'
+                'check you have content for the empty message in 1 row'
             ]
         ),
         (
             {}, {}, {}, {2, 4, 8},
             'sms',
             [
-                'add content to empty messages in 3 rows'
+                'check you have content for the empty messages in 3 rows'
             ]
         ),
     ]
diff --git a/tests/app/main/views/test_send.py b/tests/app/main/views/test_send.py
index 3f7a64172..2f72386ea 100644
--- a/tests/app/main/views/test_send.py
+++ b/tests/app/main/views/test_send.py
@@ -414,7 +414,7 @@ def test_upload_csv_file_with_errors_shows_check_page_with_errors(
 
     assert response.status_code == 200
     content = response.get_data(as_text=True)
-    assert 'There is a problem with invalid.csv' in content
+    assert 'There’s a problem with invalid.csv' in content
     assert '+447700900986' in content
     assert 'Missing' in content
     assert 'Upload your file again' in content
@@ -454,8 +454,8 @@ def test_upload_csv_file_with_empty_message_shows_check_page_with_errors(
 
     assert response.status_code == 200
     content = response.get_data(as_text=True)
-    assert 'There is a problem with invalid.csv' in content
-    assert 'add content to empty message in 1 row' in content
+    assert 'There’s a problem with invalid.csv' in content
+    assert 'check you have content for the empty message in 1 row' in content
 
 
 @pytest.mark.parametrize('file_contents, expected_error,', [
@@ -528,8 +528,8 @@ def test_upload_csv_file_with_empty_message_shows_check_page_with_errors(
             +447700900986, example
         """,
         (
-            'There is a problem with invalid.csv '
-            'You need to enter missing data in 1 row '
+            'There’s a problem with invalid.csv '
+            'You need to enter missing data in 1 row. '
             'Skip to file contents'
         )
     ),
@@ -541,8 +541,8 @@ def test_upload_csv_file_with_empty_message_shows_check_page_with_errors(
             +447700900986, example
         """,
         (
-            'There is a problem with invalid.csv '
-            'You need to enter missing data in 1 row '
+            'There’s a problem with invalid.csv '
+            'You need to enter missing data in 1 row. '
             'Skip to file contents'
         )
     ),
@@ -2893,8 +2893,8 @@ def test_check_messages_shows_data_errors_before_trial_mode_errors_for_letters(
     )
 
     assert normalize_spaces(page.select_one('.banner-dangerous').text) == (
-        'There is a problem with example.xlsx '
-        'You need to enter missing data in 2 rows '
+        'There’s a problem with example.xlsx '
+        'You need to enter missing data in 2 rows. '
         'Skip to file contents'
     )
     assert not page.select('.table-field-index a')