diff --git a/app/main/views/service_settings.py b/app/main/views/service_settings.py
index 2a82c39c8..1c4e7c0fd 100644
--- a/app/main/views/service_settings.py
+++ b/app/main/views/service_settings.py
@@ -1,3 +1,6 @@
+from datetime import datetime
+
+import pytz
 from flask import (
     abort,
     current_app,
@@ -222,6 +225,16 @@ def submit_request_to_go_live(service_id):
                 '\nChannel: {}\nStart date: {}\nStart volume: {}'
                 '\nPeak volume: {}'
                 '\nFeatures: {}'
+                '\n'
+                '\n---'
+                '\n'
+                '{service_id}\t'
+                '{organisation}\t'
+                '{service_name}\t'
+                '{user_name}\t'
+                '{user_email}\t'
+                '-\t'
+                '{date}'
             ).format(
                 current_service.name,
                 url_for('main.service_dashboard', service_id=current_service.id, _external=True),
@@ -239,7 +252,13 @@ def submit_request_to_go_live(service_id):
                     'one off' if form.method_one_off.data else None,
                     'file upload' if form.method_upload.data else None,
                     'API' if form.method_api.data else None,
-                )), before_each='', after_each='')
+                )), before_each='', after_each=''),
+                service_id=current_service.id,
+                organisation=AgreementInfo.from_current_user().owner,
+                service_name=current_service.name,
+                user_name=current_user.name,
+                user_email=current_user.email_address,
+                date=datetime.now(tz=pytz.timezone('Europe/London')).strftime('%d/%m/%Y'),
             ),
             ticket_type=zendesk_client.TYPE_QUESTION,
             user_email=current_user.email_address,
diff --git a/tests/app/main/views/test_service_settings.py b/tests/app/main/views/test_service_settings.py
index dd539d949..958636869 100644
--- a/tests/app/main/views/test_service_settings.py
+++ b/tests/app/main/views/test_service_settings.py
@@ -708,6 +708,7 @@ def test_should_show_request_to_go_live(
         ) == label
 
 
+@freeze_time("2012-12-21")
 def test_should_redirect_after_request_to_go_live(
     client_request,
     mocker,
@@ -741,16 +742,22 @@ def test_should_redirect_after_request_to_go_live(
         user_name=active_user_with_permissions.name,
         user_email=active_user_with_permissions.email_address
     )
-
-    returned_message = mock_post.call_args[1]['message']
-    assert 'Service: service one' in returned_message
-    assert 'Organisation type: central' in returned_message
-    assert 'Agreement signed: Can’t tell' in returned_message
-    assert 'Channel: email and text messages' in returned_message
-    assert 'Start date: 01/01/2017' in returned_message
-    assert 'Start volume: 100,000' in returned_message
-    assert 'Peak volume: 2,000,000' in returned_message
-    assert 'Features: one off, file upload and API' in returned_message
+    assert mock_post.call_args[1]['message'] == (
+        'Service: service one\n'
+        'http://localhost/services/{}\n'
+        '\n'
+        '---\n'
+        'Organisation type: central\n'
+        'Agreement signed: Can’t tell (domain is user.gov.uk)\n'
+        'Channel: email and text messages\n'
+        'Start date: 01/01/2017\n'
+        'Start volume: 100,000\n'
+        'Peak volume: 2,000,000\n'
+        'Features: one off, file upload and API\n'
+        '\n'
+        '---\n'
+        '{}\tNone\tservice one\tTest User\ttest@user.gov.uk\t-\t21/12/2012'
+    ).format(SERVICE_ONE_ID, SERVICE_ONE_ID)
 
     assert normalize_spaces(page.select_one('.banner-default').text) == (
         'Thanks for your request to go live. We’ll get back to you within one working day.'