diff --git a/app/templates/views/message-status.html b/app/templates/views/message-status.html index 089a29f49..d9dae439f 100644 --- a/app/templates/views/message-status.html +++ b/app/templates/views/message-status.html @@ -9,9 +9,13 @@

Delivery status

-

Notify’s real-time dashboard lets you check the status of any message.

-

For security, this information is only available for seven days after a message has been sent. You can download a report, including a list of sent messages, for your own records.

-

This page describes the statuses you'll see when you're signed in to Notify.

+

Notify starts sending your text messages immediately. Each message is sent to its cell phone carrier, which attempts + delivery to the recipient. This process is often almost instantaneous, but can sometimes take a while if a phone is + unavailable. The carrier will continue to try to deliver the message for up to 72 hours.

+

The Notify dashboard provides a high-level view of the number of messages Sent, Pending, Delivered, and Failed. The + dashboard data starts to update about five minutes after a message is sent and will continue to update for four hours.

+

Delivery statuses reflect delivery to a specific cell phone number, not to a person. No status can confirm that a + specific person actually received or read the message.

Text messages

-
+
{% call mapping_table( caption='Message statuses – text messages', field_headings=['Status', 'Description'], @@ -53,12 +57,14 @@ caption_visible=False ) %} {% for message_status, description in [ - ('Total', 'The total number of messages that have been sent during the last seven days.'), - ('Pending', 'Notify has sent the message to the provider. The provider will try to deliver the message to the recipient for up to 72 hours. Notify is waiting for delivery information.'), + ('Scheduled', 'The total number of messages that have been scheduled to be sent at some future time.'), + ('Canceled', 'Messages that were created and scheduled, but canceled prior to Sending.'), + ('Total', 'The total number of messages that have been sent during the specified time.'), + ('Pending', 'Notify has sent the message to the provider. The provider will try to deliver the message to the recipient for up to 72 + hours. “Pending” indicates that Notify is waiting for delivery information.'), ('Delivered', 'The message was successfully delivered. Notify cannot tell you if a user has opened or read a message.'), - ('Failed', 'The provider could not deliver the message. This can happen if the phone number was wrong or if the network operator - rejects the message. If you’re sure that these phone numbers are correct, you should contact us. If not, you should remove them from your database. You’ll still be charged for text messages that - cannot be delivered.' | safe), + ('Failed', 'The message could not be delivered.'), + ('Process error / Delivery not attempted', 'If you receive a large number of process errors, please contact the Notify team.'), ] %} {% call row() %} {{ text_field(message_status) }} @@ -67,5 +73,21 @@ {% endfor %} {% endcall %}
+

About carrier statuses

+

Sometimes Notify receives more detailed information from the carriers on the status of messages, and these can be found + in the downloadable reports. Not all carriers provide the same level of detail regarding delivery and some delivery + statutes have a slight variation in word choice. Notify includes this information in the reports to provide you as much + detail as possible. Remember, for security purposes, detailed information is only available for seven days after a + message has been sent.

+ +

Opting out

+

A text recipient can opt out of receiving text messages from your phone number at any time by responding “STOP” or + “QUIT” or one of several other keywords. If they opt out,

+ +

Notify.gov does not yet have a way to pull opt-out status and make it available in the UI for agencies to download.

{% endblock %} diff --git a/app/templates/views/trial-mode.html b/app/templates/views/trial-mode.html index 7ca6d2b97..cb0dca0ec 100644 --- a/app/templates/views/trial-mode.html +++ b/app/templates/views/trial-mode.html @@ -21,7 +21,7 @@
  • A text message of 160-306 characters is two parts.

    • For more information on how message parts are calculated, see - Pricing.

    + Tracking usage.

    Before going Live

    Before you request to make your service live so you can send messages to clients:

    diff --git a/tests/app/main/views/test_index.py b/tests/app/main/views/test_index.py index 4ee5a817f..57bdfaa70 100644 --- a/tests/app/main/views/test_index.py +++ b/tests/app/main/views/test_index.py @@ -179,26 +179,6 @@ def test_old_static_pages_redirect(client_request, view, expected_view): ) -def test_message_status_page_contains_message_status_ids(client_request): - # The 'email-statuses' and 'sms-statuses' id are linked to when we display a message status, - # so this test ensures we don't accidentally remove them - page = client_request.get("main.message_status") - - # email-statuses is commented out in view - # assert page.find(id='email-statuses') - assert page.find(id="text-message-statuses") - - -def test_message_status_page_contains_link_to_support(client_request): - page = client_request.get("main.message_status") - sms_status_table = page.find(id="text-message-statuses").findNext("tbody") - - temp_fail_details_cell = sms_status_table.select_one( - "tr:nth-child(4) > td:nth-child(2)" - ) - assert temp_fail_details_cell.find("a").attrs["href"] == url_for("main.support") - - def test_old_using_notify_page(client_request): client_request.get("main.using_notify", _expected_status=410)