From ba41057679bba2cac0105bb155a08b61f8aae724 Mon Sep 17 00:00:00 2001 From: Chris Hill-Scott Date: Tue, 19 May 2020 12:03:11 +0100 Subject: [PATCH] =?UTF-8?q?Don=E2=80=99t=20deep=20link=20to=20our=20suppor?= =?UTF-8?q?t=20form?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit By deep linking to the support form we skip the question that asks if someone is a member of the public. This seems like a helpful thing when we’re directing people to where they can ask for document download to be switched on. But what I think is happening (backed up from one example I can see in Kibana): 1. Someone searches for something like ‘email GOV.UK’ 2. They land on https://www.notifications.service.gov.uk/features/email 3. They scan the page and think, hmm not sure what this is, I’m not seeing what I’m looking for here… 4. …but aha, there’s a link that says ‘contact us’ 5. They click it and land on https://www.notifications.service.gov.uk/support/ask-question-give-feedback which has a nice big box to type in This commit removes these deep links from non-logged-in pages, so that everyone has to go through the ‘are you a member of the public’ question before they get to the big typey box. --- app/templates/views/features/emails.html | 2 +- app/templates/views/features/text-messages.html | 2 +- app/templates/views/roadmap.html | 10 +++++----- app/templates/views/terms-of-use.html | 2 +- 4 files changed, 8 insertions(+), 8 deletions(-) diff --git a/app/templates/views/features/emails.html b/app/templates/views/features/emails.html index 63d283ce8..d5165844a 100644 --- a/app/templates/views/features/emails.html +++ b/app/templates/views/features/emails.html @@ -35,7 +35,7 @@
  • email attachments are often marked as spam
    • -

    Contact us if you want to send files by email.

    +

    Contact us if you want to send files by email.

    Read our API documentation for more information.

    Add a reply-to address

    diff --git a/app/templates/views/features/text-messages.html b/app/templates/views/features/text-messages.html index 0fe4b3ed5..11c731dec 100644 --- a/app/templates/views/features/text-messages.html +++ b/app/templates/views/features/text-messages.html @@ -24,7 +24,7 @@

    Receive text messages

    Let people send messages to your service or reply to your texts.

    You can see and reply to the messages you receive when you sign in to Notify. If you’re using our API, you can set up your own automated processes to manage replies.

    -

    Contact us to request a unique number for text message replies.

    +

    Contact us to request a unique number for text message replies.

    Show people who your texts are from

    When you send a text message with Notify, the sender name tells people who it's from.

    diff --git a/app/templates/views/roadmap.html b/app/templates/views/roadmap.html index 0e0a0cc02..cfbaf07a5 100644 --- a/app/templates/views/roadmap.html +++ b/app/templates/views/roadmap.html @@ -11,24 +11,24 @@

    The GOV.UK Notify roadmap shows the things we’re working on and when we hope to have them ready for you to use.

    Notify is in public beta. This means it’s fully operational and supported, but we’re still adding new features. The roadmap is a guide to what we have planned, but some things might change.

    -

    You can contact us if you have any questions about the roadmap or suggestions for new features.

    +

    You can contact us if you have any questions about the roadmap or suggestions for new features.

    January to March 2020

    - +

    April to June 2020

    - +

    July to September 2020

    - +