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Updated support views to represent new url structure

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This commit is contained in:
chrisw
2017-11-28 12:00:12 +00:00
parent 6b98e62f4c
commit 90e18e04ee
12 changed files with 61 additions and 139 deletions
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0
app/templates/views/support/question.html → app/templates/views/support/ask-question-give-feedback.html
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2
app/templates/views/support/bat-phone.html
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@@ -33,7 +33,7 @@
</p>
<h2 class="heading-medium">Any other problems</h2>
<p class="bottom-gutter-2">
<a href="{{ url_for('main.feedback', ticket_type='problem', severe='no') }}">Fill in this form</a>
<a href="{{ url_for('main.feedback', ticket_type='report-problem', severe='no') }}">Fill in this form</a>
and we’ll get back to you by the next working day.
</p>
<p>

94
app/templates/views/support/index.html
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@@ -8,76 +8,34 @@
{% block maincolumn_content %}
<h1 class="heading-large">
Support
</h1>
<div class="grid-row">
<div class="column-two-thirds">
<div class="grid-row">
<div class="column-two-thirds">
<h1 class="heading-large">Support</h1>
<form method="post" class="bottom-gutter-2">
{{ radios(form.support_type) }}
{{ page_footer('Continue') }}
</form>
<form method="post" class="bottom-gutter-2">
{{ radios(form.support_type) }}
{{ page_footer('Continue') }}
</form>
<p>If something’s wrong, you can <a href="https://status.notifications.service.gov.uk/"> check the GOV.UK Notify system status page</a> to see if we’re already aware of it.</p>
<h2 class="heading-medium">
Support process
</h2>
<p>
If you have a problem, first check for known issues on the
GOV.UK Notify <a href="https://status.notifications.service.gov.uk">system status page</a>.
Subscribe to get alerts on the progress of any listed issue.
</p>
<h2 class="heading-small">
During office hours
</h2>
<p>
Our office hours are 9.30am to 5.30pm, Monday to Friday.
</p>
<p>
We’ll reply within 30 minutes whether you’re
reporting a problem or just asking a question.
</p>
<p>
The team are also available to answer questions on the
<a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">cross-government Slack channel</a>.
</p>
<h2 class="heading-small">
Out of hours support
</h2>
<p>
We offer 24 hour online support if you have a GOV.UK Notify
account and we’ve made your service live. We have different
response times depending on whether the problem you want to
report is an emergency.
</p>
<p>
It’s only an emergency if:
</p>
<ul class="list list-bullet">
<li>
no one in your team can log in
</li>
<li>
a ‘technical difficulties’ error appears when you try to
upload a file
</li>
<li>
a 500 response code appears when you try to send messages
using the API
</li>
</ul>
<p>
We’ll reply within 30 minutes and give you hourly updates
until the problem’s fixed.
</p>
<p>
We’ll reply by the next working day for any other problems.
</p>
</div>
</div>
<h2 class="heading-medium">24-hour support</h2>
<p>You can get 24-hour online support for Notify if you have a live account.</p>
<h3 class="heading-small">During office hours</h3>
<p>Our office hours are 9.30am to 5.30pm, Monday to Friday.</p>
<p>Contact us using one of the options on this page and you’ll get a reply within 30 minutes.</p>
<p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">get in touch with us on Slack.</a></p>
<h3 class="heading-small">Out-of-hours</h3>
<p>Outside office hours, response times depend on whether you’re reporting an emergency or not.</p>
<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
<p>A problem is only classed as an emergency if:</p>
<ul class="list list-bullet">
<li>nobody on your team can sign in</li>
<li>a ‘technical difficulties’ error appears when you try to upload a file</li>
<li>a 500 response code appears when you try to send messages using the API</li>
</ul>
<p>We’ll reply during the next working day for any other problems.</p>
</div>
</div>
{% endblock %}

0
app/templates/views/support/problem.html → app/templates/views/support/report-problem.html
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