mirror of
https://github.com/GSA/notifications-admin.git
synced 2026-08-20 14:29:51 -04:00
Updated support views to represent new url structure
This commit is contained in:
chrisw
@@ -1,24 +1,24 @@
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{% macro sub_navigation(
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item_set
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) %}
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<nav class="sub-navigation">
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<ol itemscope itemtype="http://schema.org/ItemList">
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{% for item in item_set %}
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<li class="sub-navigation__item {% if item['link'] == request.endpoint %} sub-navigation__item--active {% endif %}"
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itemprop="itemListElement"
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itemscope
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itemtype="http://schema.org/ListItem"
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>
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<a href="{% if item['external_link'] %}
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{{ item['link'] }}
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{% else %}
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{{ url_for(item['link']) }}
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{% endif %}"
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itemprop="item">
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<span itemprop="name">{{item['name']}}</span>
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</a>
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</li>
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{% endfor %}
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</ol>
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</nav>
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<nav class="sub-navigation">
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<ol itemscope itemtype="http://schema.org/ItemList">
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{% for item in item_set %}
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<li class="sub-navigation__item {% if item['link'] == request.endpoint %} sub-navigation__item--active {% endif %}"
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itemprop="itemListElement"
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itemscope
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itemtype="http://schema.org/ListItem"
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>
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<a href="{%- if item['external_link'] -%}
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{{ item['link'] }}
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{%- else -%}
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{{ url_for(item['link']) }}
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{%- endif -%}"
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itemprop="item">
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<span itemprop="name">{{item['name']}}</span>
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</a>
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</li>
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{% endfor %}
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</ol>
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</nav>
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{% endmacro %}
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@@ -1,37 +0,0 @@
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{% extends "withnav_template.html" %}
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{% from "components/table.html" import list_table, field, hidden_field_heading %}
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{% from "components/api-key.html" import api_key %}
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{% from "components/page-footer.html" import page_footer %}
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{% block service_page_title %}
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Documentation
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{% endblock %}
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{% block maincolumn_content %}
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<h1 class="heading-large">
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Documentation
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</h1>
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<ul class="list list-bullet">
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{% for name, url in [
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('Java client', 'https://github.com/alphagov/notifications-java-client'),
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('.NET client', 'https://github.com/alphagov/notifications-net-client'),
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('Node JS client', 'https://github.com/alphagov/notifications-node-client'),
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('PHP client', 'https://github.com/alphagov/notifications-php-client'),
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('Python client', 'https://github.com/alphagov/notifications-python-client'),
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('Ruby client', 'https://github.com/alphagov/notifications-ruby-client')
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] %}
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<li>
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<a href="{{ url }}" target="_blank" rel="noopener noreferrer">{{ name }}</a>
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</li>
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{% endfor %}
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<li><a href="{{ url_for("main.integration_testing") }}">Integration testing</a></li>
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</ul>
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{{ page_footer(
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secondary_link=url_for('.api_integration', service_id=current_service.id),
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secondary_link_text='Back to API integration'
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) }}
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{% endblock %}
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@@ -19,7 +19,7 @@
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<li><a href="https://github.com/alphagov/notifications-python-client">Python</a></li>
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<li><a href="https://github.com/alphagov/notifications-ruby-client">Ruby</a></li>
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</ul>
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<p>You can also find out about integration testing and the different types of API keys that you can use.</p>
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<p>You can also find out about <a href="{{ url_for('main.integration_testing')}}">integration testing</a> and the different types of API keys that you can use.</p>
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</div>
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</div>
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@@ -33,7 +33,7 @@
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</p>
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<h2 class="heading-medium">Any other problems</h2>
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<p class="bottom-gutter-2">
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<a href="{{ url_for('main.feedback', ticket_type='problem', severe='no') }}">Fill in this form</a>
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<a href="{{ url_for('main.feedback', ticket_type='report-problem', severe='no') }}">Fill in this form</a>
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and we’ll get back to you by the next working day.
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</p>
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<p>
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@@ -8,76 +8,34 @@
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{% block maincolumn_content %}
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<h1 class="heading-large">
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Support
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</h1>
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<div class="grid-row">
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<div class="column-two-thirds">
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<div class="grid-row">
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<div class="column-two-thirds">
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<h1 class="heading-large">Support</h1>
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<form method="post" class="bottom-gutter-2">
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{{ radios(form.support_type) }}
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{{ page_footer('Continue') }}
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</form>
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<form method="post" class="bottom-gutter-2">
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{{ radios(form.support_type) }}
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{{ page_footer('Continue') }}
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</form>
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<p>If something’s wrong, you can <a href="https://status.notifications.service.gov.uk/"> check the GOV.UK Notify system status page</a> to see if we’re already aware of it.</p>
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<h2 class="heading-medium">
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Support process
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</h2>
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<p>
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If you have a problem, first check for known issues on the
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GOV.UK Notify <a href="https://status.notifications.service.gov.uk">system status page</a>.
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Subscribe to get alerts on the progress of any listed issue.
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</p>
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<h2 class="heading-small">
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During office hours
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</h2>
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<p>
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Our office hours are 9.30am to 5.30pm, Monday to Friday.
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</p>
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<p>
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We’ll reply within 30 minutes whether you’re
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reporting a problem or just asking a question.
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</p>
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<p>
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The team are also available to answer questions on the
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<a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">cross-government Slack channel</a>.
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</p>
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<h2 class="heading-small">
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Out of hours support
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</h2>
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<p>
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We offer 24 hour online support if you have a GOV.UK Notify
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account and we’ve made your service live. We have different
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response times depending on whether the problem you want to
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report is an emergency.
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</p>
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<p>
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It’s only an emergency if:
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</p>
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<ul class="list list-bullet">
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<li>
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no one in your team can log in
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</li>
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<li>
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a ‘technical difficulties’ error appears when you try to
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upload a file
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</li>
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<li>
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a 500 response code appears when you try to send messages
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using the API
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</li>
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</ul>
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<p>
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We’ll reply within 30 minutes and give you hourly updates
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until the problem’s fixed.
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</p>
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<p>
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We’ll reply by the next working day for any other problems.
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</p>
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</div>
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</div>
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<h2 class="heading-medium">24-hour support</h2>
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<p>You can get 24-hour online support for Notify if you have a live account.</p>
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<h3 class="heading-small">During office hours</h3>
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<p>Our office hours are 9.30am to 5.30pm, Monday to Friday.</p>
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<p>Contact us using one of the options on this page and you’ll get a reply within 30 minutes.</p>
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<p>You can also <a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">get in touch with us on Slack.</a></p>
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<h3 class="heading-small">Out-of-hours</h3>
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<p>Outside office hours, response times depend on whether you’re reporting an emergency or not.</p>
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<p>If it’s an emergency, we’ll reply within 30 minutes and update you every hour until the problem’s fixed.</p>
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<p>A problem is only classed as an emergency if:</p>
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<ul class="list list-bullet">
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<li>nobody on your team can sign in</li>
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<li>a ‘technical difficulties’ error appears when you try to upload a file</li>
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<li>a 500 response code appears when you try to send messages using the API</li>
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</ul>
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<p>We’ll reply during the next working day for any other problems.</p>
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</div>
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</div>
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{% endblock %}
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