diff --git a/app/main/views/send.py b/app/main/views/send.py
index 065862ce2..72d0166ee 100644
--- a/app/main/views/send.py
+++ b/app/main/views/send.py
@@ -510,7 +510,7 @@ def choose_from_contact_list(service_id, template_id):
             current_service.id,
             template_type=template.template_type,
         ),
-        template=current_service.get_template(template_id),
+        template=template,
     )
 
 
diff --git a/app/templates/views/send-contact-list.html b/app/templates/views/send-contact-list.html
index 1827485a0..e5634d927 100644
--- a/app/templates/views/send-contact-list.html
+++ b/app/templates/views/send-contact-list.html
@@ -1,5 +1,6 @@
 {% extends "withnav_template.html" %}
 {% from "components/big-number.html" import big_number -%}
+{% from "components/list.html" import list_of_placeholders %}
 {% from "components/message-count-label.html" import recipient_count_label %}
 {% from "components/page-header.html" import page_header %}
 {% from "components/table.html" import list_table, field, right_aligned_field_heading, row_heading %}
@@ -15,7 +16,20 @@
     back_link=url_for('.send_one_off', service_id=current_service.id, template_id=template.id)
   ) }}
 
-  {% if contact_lists %}
+  {% if template.placeholders %}
+    <div class="govuk-grid-row">
+      <div class="govuk-grid-column-five-sixths">
+        <p class="govuk-body">
+          You cannot use a saved contact list with this template because it
+          is personalised with {{ list_of_placeholders(template.placeholders) }}.
+        </p>
+        <p>
+          Saved contact lists can only store email addresses or phone
+          numbers.
+        </p>
+      </div>
+    </div>
+  {% elif contact_lists %}
     <div class='dashboard-table ajax-block-container'>
       {% call(item, row_number) list_table(
         contact_lists,
@@ -51,12 +65,16 @@
       {% endcall %}
     </div>
   {% else %}
-    <p class="govuk-body">
-      You have not saved any lists of {{ recipient_count_label(99, template.template_type) }} yet.
-    </p>
-    <p class="govuk-body">
-      To upload and save a new contact list, go to the <a class="govuk-link govuk-link--no-visited-state" href="{{ url_for('main.uploads', service_id=current_service.id) }}">uploads</a> page.
-    </p>
+    <div class="govuk-grid-row">
+      <div class="govuk-grid-column-five-sixths">
+        <p class="govuk-body">
+          You have not saved any lists of {{ recipient_count_label(99, template.template_type) }} yet.
+        </p>
+        <p class="govuk-body">
+          To upload and save a new contact list, go to the <a class="govuk-link govuk-link--no-visited-state" href="{{ url_for('main.uploads', service_id=current_service.id) }}">uploads</a> page.
+        </p>
+      </div>
+    </div>
   {% endif %}
 
 {% endblock %}
diff --git a/tests/app/main/views/test_send.py b/tests/app/main/views/test_send.py
index c7112599b..c96ae090d 100644
--- a/tests/app/main/views/test_send.py
+++ b/tests/app/main/views/test_send.py
@@ -3928,6 +3928,34 @@ def test_choose_from_contact_list(
     )
 
 
+def test_choose_from_contact_list_with_personalised_template(
+    mocker,
+    client_request,
+    mock_get_contact_lists,
+    fake_uuid,
+):
+    template = create_template(
+        content="Hey ((name)) ((thing)) is happening"
+    )
+    mocker.patch(
+        'app.service_api_client.get_service_template',
+        return_value={'data': template},
+    )
+    page = client_request.get(
+        'main.choose_from_contact_list',
+        service_id=SERVICE_ONE_ID,
+        template_id=fake_uuid,
+    )
+    assert [
+        normalize_spaces(p.text) for p in page.select('main p')
+    ] == [
+        'You cannot use a saved contact list with this template because '
+        'it is personalised with ((name)) and ((thing)).',
+        'Saved contact lists can only store email addresses or phone numbers.',
+    ]
+    assert not page.select('table')
+
+
 def test_choose_from_contact_list_with_no_lists(
     mocker,
     client_request,