diff --git a/app/main/views/conversation.py b/app/main/views/conversation.py
index 8f32fba1e..ffda0f6e4 100644
--- a/app/main/views/conversation.py
+++ b/app/main/views/conversation.py
@@ -7,6 +7,7 @@ from flask_login import login_required
 from notifications_utils.recipients import format_phone_number_human_readable
 from notifications_utils.template import SMSPreviewTemplate
 from app.main import main
+from app.main.forms import SearchTemplatesForm
 from app.utils import user_has_permissions
 from app import notification_api_client, service_api_client
 from notifications_python_client.errors import HTTPError
@@ -24,6 +25,7 @@ def conversation(service_id, notification_id):
         user_number=user_number,
         partials=get_conversation_partials(service_id, user_number),
         updates_url=url_for('.conversation_updates', service_id=service_id, notification_id=notification_id),
+        notification_id=notification_id,
     )
 
 
@@ -38,6 +40,29 @@ def conversation_updates(service_id, notification_id):
     ))
 
 
+@main.route("/services/<service_id>/conversation/<notification_id>/reply-with")
+@login_required
+@user_has_permissions('send_texts', admin_override=True)
+def conversation_reply(
+    service_id,
+    notification_id,
+):
+
+    templates = [
+        template
+        for template in service_api_client.get_service_templates(service_id)['data']
+        if template['template_type'] == 'sms'
+    ]
+
+    return render_template(
+        'views/templates/choose-reply.html',
+        templates=templates,
+        show_search_box=(len(templates) > 7),
+        template_type='sms',
+        search_form=SearchTemplatesForm(),
+    )
+
+
 def get_conversation_partials(service_id, user_number):
 
     return {
diff --git a/app/templates/views/conversations/conversation.html b/app/templates/views/conversations/conversation.html
index 6028ea791..b46b57950 100644
--- a/app/templates/views/conversations/conversation.html
+++ b/app/templates/views/conversations/conversation.html
@@ -22,6 +22,12 @@
       'messages',
     ) }}
 
+    {% if current_user.has_permissions(['send_texts'], admin_override=True) %}
+      <p>
+        <a href="{{ url_for('.conversation_reply', service_id=current_service.id, notification_id=notification_id) }}">Send a text message to this phone number</a>
+      </p>
+    {% endif %}
+
   </div>
 
 {% endblock %}
diff --git a/app/templates/views/templates/choose-reply.html b/app/templates/views/templates/choose-reply.html
new file mode 100644
index 000000000..3094748b2
--- /dev/null
+++ b/app/templates/views/templates/choose-reply.html
@@ -0,0 +1,56 @@
+{% from "components/pill.html" import pill %}
+{% from "components/message-count-label.html" import message_count_label %}
+{% from "components/textbox.html" import textbox %}
+
+{% extends "withnav_template.html" %}
+
+{% block service_page_title %}
+  Choose a template
+{% endblock %}
+
+{% block maincolumn_content %}
+
+  <h1 class="heading-large">Choose a template</h1>
+
+  {% if not templates %}
+
+    {% if current_user.has_permissions(permissions=['manage_templates'], any_=True) %}
+       <p class="bottom-gutter">
+         You need a template before you can send text messages.
+       </p>
+      <a href="{{ url_for('.add_template_by_type', service_id=current_service.id) }}" class="button">Add a new template</a>
+    {% else %}
+      <p>
+        You need to ask your service manager to add templates before you
+        can send text messages.
+      </p>
+    {% endif %}
+
+  {% else %}
+
+    {% if show_search_box %}
+      <div data-module="autofocus">
+        <div class="live-search" data-module="live-search" data-targets="#template-list .column-whole">
+          {{ textbox(
+            search_form.search,
+            width='1-1'
+          ) }}
+        </div>
+      </div>
+    {% endif %}
+
+    <nav class="grid-row" id=template-list>
+      {% for template in templates %}
+        <div class="column-whole">
+          <h2 class="message-name">
+            <a href="{{ url_for('.view_template', service_id=current_service.id, template_id=template.id) }}">{{ template.name }}</a>
+          </h2>
+          <p class="message-type">
+            {{ message_count_label(1, template.template_type, suffix='')|capitalize }} template
+          </p>
+        </div>
+      {% endfor %}
+    </nav>
+  {% endif %}
+
+{% endblock %}
diff --git a/tests/app/main/views/test_conversation.py b/tests/app/main/views/test_conversation.py
index 5076b9bb5..b5b296a02 100644
--- a/tests/app/main/views/test_conversation.py
+++ b/tests/app/main/views/test_conversation.py
@@ -214,3 +214,51 @@ def test_view_conversation_with_empty_inbound(
 
     messages = page.select('.sms-message-wrapper')
     assert len(messages) == 1
+
+
+def test_conversation_links_to_reply(
+    client_request,
+    fake_uuid,
+    mock_get_notification,
+    mock_get_notifications,
+    mock_get_inbound_sms,
+):
+    page = client_request.get(
+        'main.conversation',
+        service_id=SERVICE_ONE_ID,
+        notification_id=fake_uuid,
+    )
+
+    assert page.select('main p')[-1].select_one('a')['href'] == (
+        url_for(
+            '.conversation_reply',
+            service_id=SERVICE_ONE_ID,
+            notification_id=fake_uuid,
+        )
+    )
+
+
+def test_conversation_reply_shows_templates(
+    client_request,
+    fake_uuid,
+    mock_get_service_templates,
+):
+    page = client_request.get(
+        'main.conversation_reply',
+        service_id=SERVICE_ONE_ID,
+        notification_id=fake_uuid,
+    )
+
+    for index, expected in enumerate([
+        'sms_template_one',
+        'sms_template_two',
+    ]):
+        link = page.select('.message-name')[index]
+        assert normalize_spaces(link.text) == expected
+        assert link.select_one('a')['href'].startswith(
+            url_for(
+                'main.view_template',
+                service_id=SERVICE_ONE_ID,
+                template_id='',
+            )
+        )