diff --git a/app/main/views/dashboard.py b/app/main/views/dashboard.py
index 81c15790a..7f47b081a 100644
--- a/app/main/views/dashboard.py
+++ b/app/main/views/dashboard.py
@@ -18,7 +18,8 @@ from app import (
     billing_api_client,
     job_api_client,
     service_api_client,
-    template_statistics_client
+    template_statistics_client,
+    inbound_number_client,
 )
 from app.statistics_utils import get_formatted_percentage, add_rate_to_job
 from app.utils import (
@@ -175,11 +176,17 @@ def get_inbox_partials(service_id):
         }:
             messages_to_show.append(message)
 
+    if not inbound_messages:
+        inbound_number = inbound_number_client.get_inbound_sms_number_for_service(service_id)['data']['number']
+    else:
+        inbound_number = None
+
     return {'messages': render_template(
         'views/dashboard/_inbox_messages.html',
         messages=messages_to_show,
         count_of_messages=len(inbound_messages),
         count_of_users=len(messages_to_show),
+        inbound_number=inbound_number,
     )}
 
 
diff --git a/app/templates/views/dashboard/_inbox_messages.html b/app/templates/views/dashboard/_inbox_messages.html
index 95af9ffab..b0ca019dc 100644
--- a/app/templates/views/dashboard/_inbox_messages.html
+++ b/app/templates/views/dashboard/_inbox_messages.html
@@ -6,7 +6,7 @@
     messages,
     caption="Inbox",
     caption_visible=False,
-    empty_message='When users text your service’s phone number ({}) you’ll see the messages here'.format(current_service.sms_sender),
+    empty_message='When users text your service’s phone number ({}) you’ll see the messages here'.format(inbound_number),
     field_headings=[
       'From',
       'First two lines of message'
diff --git a/tests/app/main/views/test_dashboard.py b/tests/app/main/views/test_dashboard.py
index 4a0074bd2..a9752e569 100644
--- a/tests/app/main/views/test_dashboard.py
+++ b/tests/app/main/views/test_dashboard.py
@@ -176,6 +176,7 @@ def test_empty_inbox(
     mock_get_template_statistics,
     mock_get_usage,
     mock_get_inbound_sms_with_no_messages,
+    mock_get_inbound_number_for_service,
 ):
 
     service_one['permissions'] = ['inbound_sms']
@@ -185,7 +186,7 @@ def test_empty_inbox(
 
     assert response.status_code == 200
     assert normalize_spaces(page.select('tbody tr')) == (
-        'When users text your service’s phone number (GOVUK) you’ll see the messages here'
+        'When users text your service’s phone number (0781239871) you’ll see the messages here'
     )
 
 
@@ -210,6 +211,7 @@ def test_anyone_can_see_inbox(
     service_one,
     mocker,
     mock_get_inbound_sms_with_no_messages,
+    mock_get_inbound_number_for_service,
 ):
 
     service_one['permissions'] = ['inbound_sms']